Resolved after 10 days 17 hours, affecting Payment Services, on August 21, 2026.
Payments issues from last week have been resolved and balances are correct. If you have any residual issues with your accounts or timelines, please call us on 0800 400 600 for individual support. We apologise for any disruption this has caused.
Affected components
Update timeline
- identified Aug 21, 2026, 04:59 AM UTC
Technical payment issues from earlier this week have been resolved. If you have any residual issues with your accounts please call us on 0800 400 600 for individual support. We apologise for any disruption this has caused.
- identified Aug 24, 2026, 12:50 AM UTC
Payments issues from last week have been resolved and balances are correct. If you have any residual issues with your accounts or timelines, please call us on 0800 400 600 for individual support. We apologise for any disruption this has caused.
- resolved Aug 31, 2026, 10:29 PM UTC
This incident has been resolved.
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