Westpac New Zealand incident

Delayed payments

Minor Resolved View vendor source →

Westpac New Zealand experienced a minor incident on January 5, 2026 affecting Payment Services, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 07:01 AM UTC
Resolved
Jan 05, 2026, 08:40 AM UTC
Duration
1h 39m
Detected by Pingoru
Jan 05, 2026, 07:01 AM UTC

Affected components

Payment Services

Update timeline

  1. identified Jan 05, 2026, 07:01 AM UTC

    We are aware that some customers are experiencing issues with delayed payments. We apologise for any inconvenience caused, and are working hard to resolve the issue as soon as possible,

  2. identified Jan 05, 2026, 08:40 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 05, 2026, 08:40 AM UTC

    This incident has been resolved.