Resolved after 6 days 2 hours, on October 25, 2024.
A small number of customers are currently unable to access Westpac One digital banking. While the issue has been resolved for the majority of those affected, we appreciate this is frustrating for the remaining affected customers and we apologise for the inconvenience. Our team are working urgently to resolve this. If you require urgent help with your banking, please call us on 0800 400 600. If you are overseas, please call us on +64 9 912 8000 and we'll reimburse you for the cost of your call.
Update timeline
- identified Oct 25, 2024, 01:13 AM UTC
A small number of customers are currently unable to access Westpac One digital banking. While the issue has been resolved for the majority of those affected, we appreciate this is frustrating for the remaining affected customers and we apologise for the inconvenience. Our team are working urgently to resolve this. If you require urgent help with your banking, please call us on 0800 400 600. If you are overseas, please call us on +64 9 912 8000 and we'll reimburse you for the cost of your call.
- identified Oct 30, 2024, 08:59 PM UTC
A small number of customers are currently unable to access Westpac One digital banking. While the issue has been resolved for the majority of those affected, we appreciate this is frustrating for the remaining affected customers and we apologise for the inconvenience. Our team are working urgently to resolve this. If you require urgent help with your banking, please call us on 0800 400 600. If you are overseas, please call us on +64 9 912 8000 and we'll reimburse you for the cost of your call.
- resolved Oct 31, 2024, 03:40 AM UTC
This incident has been resolved.
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