Resolved after 8 hours 11 minutes, affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more, on November 30, 2024.
UPDATE: We’re continuing to work on the intermittent Transfers and access issues to Westpac One Digital Banking. We sincerely apologise as we know this has been a frustrating afternoon for many. A lot of transfers are completing so if your transfer doesn’t work, please wait a while and try again. Alternatively, one workaround is to make a Payment to yourself, rather than a transfer. Select Pay and enter the account number of your desired account. We appreciate this is a more cumbersome process but our Tech team is working hard on the issue and we hope to have usual service restored in the near future. Again, our apologies for the continued disruption.
Affected components
Update timeline
- identified Nov 30, 2024, 02:13 AM UTC
Transfers in Westpac One are experiencing intermittent failures. We apologise for the inconvenience. ATMs, Saturday branches and our Contact Centre are operational so please get in touch for urgent transfers.
- identified Nov 30, 2024, 07:12 AM UTC
UPDATE: We’re continuing to work on the intermittent Transfers and access issues to Westpac One Digital Banking. We sincerely apologise as we know this has been a frustrating afternoon for many. A lot of transfers are completing so if your transfer doesn’t work, please wait a while and try again. Alternatively, one workaround is to make a Payment to yourself, rather than a transfer. Select Pay and enter the account number of your desired account. We appreciate this is a more cumbersome process but our Tech team is working hard on the issue and we hope to have usual service restored in the near future. Again, our apologies for the continued disruption.
- resolved Nov 30, 2024, 10:24 AM UTC
This incident has been resolved.
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