Westpac New Zealand incident

Issue with payment text messages

Resolved after 12 hours 16 minutes, affecting Payment Services, on June 25, 2026.

monitoring Jun 25, 2026, 06:29 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 25, 2026, 09:11 AM UTC
Resolved
Jun 25, 2026, 09:28 PM UTC
Duration
12h 16m
Detected by Pingoru
Jun 25, 2026, 09:11 AM UTC

Affected components

Payment Services

Update timeline

  1. identified Jun 25, 2026, 09:11 AM UTC

    Due to a technical issue, text messages for some Westpac One security codes are currently unavailable. We're urgently working to fix this issue and apologise for the inconvenience.

  2. monitoring Jun 25, 2026, 06:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 25, 2026, 09:28 PM UTC

    This incident has been resolved.

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