Webroot incident
Fax2Mail and Core Messaging - Email is currently experiencing processing delays
Ongoing since 09:39 PM UTC, affecting Core Messaging - Email and Fax2Mail.
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
Affected components
Update timeline
- investigating Nov 03, 2026, 09:39 PM UTC
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
- investigating Nov 03, 2026, 10:39 PM UTC
Fax2Mail and Core Messaging - Email are currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
- monitoring Nov 03, 2026, 11:03 PM UTC
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
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