Webroot incident

Core US services were unavailable

Critical Resolved View vendor source →

Webroot experienced a critical incident on October 21, 2026 affecting Core Collaboration for Engineering (xchange.us.opentext.com) and Core Content Management and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 07:37 PM UTC
Resolved
Oct 21, 2026, 10:18 PM UTC
Duration
2h 40m
Detected by Pingoru
Oct 21, 2026, 07:37 PM UTC

Affected components

Core Collaboration for Engineering (xchange.us.opentext.com)Core Content ManagementCore Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText

Update timeline

  1. investigating Oct 21, 2026, 07:37 PM UTC

    The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979

  2. investigating Oct 21, 2026, 08:35 PM UTC

    The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979

  3. monitoring Oct 21, 2026, 09:36 PM UTC

    The following services were unavailable. Services have been restored and are now being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979

  4. resolved Oct 21, 2026, 10:18 PM UTC

    The following services were unavailable. The issue is now resolved. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979