Webroot Outage History

Webroot degraded · 2 active incidents View live status →

There were 46 Webroot outages since February 5, 2026 totaling 380h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.webroot.com

Critical April 30, 2026

Core EDR/MDR experienced issues

Detected by Pingoru
Apr 30, 2026, 03:17 PM UTC
Resolved
Apr 30, 2026, 06:09 PM UTC
Duration
2h 51m
Affected: Core EDR/MDR
Timeline · 4 updates
  1. investigating Apr 30, 2026, 03:17 PM UTC

    Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

  2. investigating Apr 30, 2026, 04:31 PM UTC

    Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

  3. monitoring Apr 30, 2026, 05:14 PM UTC

    Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.

  4. resolved Apr 30, 2026, 06:09 PM UTC

    Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. The issue is now resolved. We appreciate your patience.

Read the full incident report →

Minor April 30, 2026

Core Capture for SAP® Solutions EU experienced intermittent issues

Detected by Pingoru
Apr 30, 2026, 02:30 PM UTC
Resolved
Apr 30, 2026, 05:55 PM UTC
Duration
3h 25m
Affected: Core Capture for SAP® Solutions
Timeline · 5 updates
  1. investigating Apr 30, 2026, 02:30 PM UTC

    Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984

  2. investigating Apr 30, 2026, 03:30 PM UTC

    Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984

  3. monitoring Apr 30, 2026, 04:02 PM UTC

    Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984

  4. monitoring Apr 30, 2026, 05:00 PM UTC

    Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984

  5. resolved Apr 30, 2026, 05:55 PM UTC

    Core Capture for SAP® Solutions EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917984

Read the full incident report →

Minor April 30, 2026

Intermittent issues for SAP SuccessFactors Core Content Management in EU

Detected by Pingoru
Apr 30, 2026, 02:13 PM UTC
Resolved
May 01, 2026, 07:57 AM UTC
Duration
17h 43m
Affected: Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Timeline · 7 updates
  1. identified Apr 30, 2026, 02:13 PM UTC

    A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution. IM3918126

  2. identified Apr 30, 2026, 02:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 30, 2026, 03:20 PM UTC

    Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126

  4. identified Apr 30, 2026, 04:25 PM UTC

    Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126

  5. identified Apr 30, 2026, 05:20 PM UTC

    Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126

  6. identified May 01, 2026, 01:00 AM UTC

    Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126

  7. resolved May 01, 2026, 07:57 AM UTC

    Core Content Management for SAP® SuccessFactors EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3918126

Read the full incident report →

Minor April 29, 2026

IM3917402 - Emails delayed from [email protected]

Detected by Pingoru
Apr 29, 2026, 01:32 PM UTC
Resolved
Apr 29, 2026, 03:35 PM UTC
Duration
2h 2m
Affected: Core Collaboration AccessCore Secure AccessSupplier Portal
Timeline · 2 updates
  1. investigating Apr 29, 2026, 01:32 PM UTC

    Core Secure Access is currently experiencing an issue. Emails from [email protected], including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917402

  2. resolved Apr 29, 2026, 03:35 PM UTC

    Core Secure Access experienced an issue with email delays from [email protected]. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917402

Read the full incident report →

Major April 28, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) TLS Communication Issues with Service providers.

Detected by Pingoru
Apr 28, 2026, 07:11 PM UTC
Resolved
Apr 28, 2026, 11:31 PM UTC
Duration
4h 20m
Affected: Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 5 updates
  1. investigating Apr 28, 2026, 07:11 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

  2. investigating Apr 28, 2026, 07:24 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

  3. investigating Apr 28, 2026, 07:36 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

  4. identified Apr 28, 2026, 09:51 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams have identified the issue and are working to restore communications. We appreciate your patience. Tracking Number: IM3916953

  5. resolved Apr 28, 2026, 11:31 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue communicating with several service providers via TLS. The issue is now resolved. We appreciate your patience. Tracking Number: IM3916953

Read the full incident report →

Notice April 27, 2026

Developer Experience - Thrust API Bundle experienced login failures

Detected by Pingoru
Apr 27, 2026, 06:05 PM UTC
Resolved
Apr 27, 2026, 10:43 PM UTC
Duration
4h 37m
Affected: Developer Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API Bundle
Timeline · 5 updates
  1. investigating Apr 27, 2026, 06:05 PM UTC

    Developer Experience - Thrust API Bundle is experiencing login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 61694550

  2. monitoring Apr 27, 2026, 06:34 PM UTC

    Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: 61694550

  3. monitoring Apr 27, 2026, 08:34 PM UTC

    Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience. Tracking Number: 61694550

  4. monitoring Apr 27, 2026, 09:34 PM UTC

    Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience. Tracking Number: 61694550

  5. resolved Apr 27, 2026, 10:43 PM UTC

    Developer Experience - Thrust API Bundle experienced login failures. The issue is now resolved. We appreciate your patience. Tracking Number: 61694550

Read the full incident report →

Minor April 25, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Delivery Issues

Detected by Pingoru
Apr 25, 2026, 07:24 PM UTC
Resolved
Apr 25, 2026, 10:49 PM UTC
Duration
3h 24m
Affected: Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 2 updates
  1. investigating Apr 25, 2026, 07:24 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3915342

  2. resolved Apr 25, 2026, 10:49 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delayed deliveries on some outbound servers. The issue is now resolved. We appreciate your patience. Tracking Number: IM3915342

Read the full incident report →

Notice April 23, 2026

Core EDR/MDR experienced a service degradation

Detected by Pingoru
Apr 23, 2026, 03:52 PM UTC
Resolved
Apr 24, 2026, 05:27 PM UTC
Duration
1d 1h
Affected: Core EDR/MDR
Timeline · 5 updates
  1. monitoring Apr 23, 2026, 03:52 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience. Tracking Number: 5275019

  2. monitoring Apr 23, 2026, 06:44 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. We appreciate your patience. Tracking Number: 5275019

  3. monitoring Apr 23, 2026, 07:45 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019

  4. monitoring Apr 24, 2026, 03:13 PM UTC

    Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019

  5. resolved Apr 24, 2026, 05:27 PM UTC

    Core EDR/MDR experienced a service degradation that required restoration of a core database. Because of this, some Alert records generated from 23 April 2026 02:00 UTC to 23 April 2026 13:00 UTC may no longer be available in the Alerts view. This incident affected Alerts data only, raw event data was not impacted and remains available according to retention policies. The issue is now resolved. We appreciate your patience. Tracking Number: 5275019

Read the full incident report →

Minor April 23, 2026

Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.

Detected by Pingoru
Apr 23, 2026, 06:41 AM UTC
Resolved
Apr 23, 2026, 08:29 AM UTC
Duration
1h 48m
Affected: Fax Cloud Connect (RightFax)Core Messaging - EmailFax2MailProduction Messaging
Timeline · 4 updates
  1. investigating Apr 23, 2026, 06:41 AM UTC

    The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

  2. investigating Apr 23, 2026, 07:40 AM UTC

    The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

  3. monitoring Apr 23, 2026, 08:18 AM UTC

    The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

  4. resolved Apr 23, 2026, 08:29 AM UTC

    The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

Read the full incident report →

Minor April 17, 2026

Archiving Services are giving errors when trying to access

Detected by Pingoru
Apr 17, 2026, 09:41 PM UTC
Resolved
Apr 17, 2026, 10:40 PM UTC
Duration
59m
Affected: Zix Archive Services - Erado ArchivingZix Archive Services - Business Communication ArchiveZix Archive Services - ZixArchive
Timeline · 2 updates
  1. investigating Apr 17, 2026, 09:41 PM UTC

    Zix-Cybersecurity Archiving Services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

  2. resolved Apr 17, 2026, 10:40 PM UTC

    Zix-Cybersecurity Archive services experienced an issue that was giving a 502/504 error when trying to access though the user interface. The issue is now resolved. We appreciate your patience. Tracking Number: IM3910642

Read the full incident report →

Notice April 12, 2026

Enterprise Service Management was experiencing service unavailability.

Detected by Pingoru
Apr 12, 2026, 01:05 PM UTC
Resolved
Apr 13, 2026, 01:18 PM UTC
Duration
1d
Affected: Oregon US26
Timeline · 6 updates
  1. investigating Apr 12, 2026, 01:05 PM UTC

    Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  2. investigating Apr 12, 2026, 02:07 PM UTC

    Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  3. investigating Apr 12, 2026, 04:08 PM UTC

    Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  4. investigating Apr 12, 2026, 06:31 PM UTC

    Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  5. investigating Apr 12, 2026, 06:43 PM UTC

    Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  6. resolved Apr 13, 2026, 01:18 PM UTC

    Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue was resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

Read the full incident report →

Minor April 10, 2026

Core US Search functionality experienced degradation in SaaS-Applications.

Detected by Pingoru
Apr 10, 2026, 12:38 PM UTC
Resolved
Apr 20, 2026, 09:05 PM UTC
Duration
10d 8h
Affected: Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Digital Asset Management (coredam.us.opentext.com)Core Platform - Search
Timeline · 11 updates
  1. identified Apr 10, 2026, 12:38 PM UTC

    Core US Search functionality is in a degraded state. Search and Indexing services in Core Content Management, Core for Success Factors and Core Digital Asset Management are in a degraded state. Teams are investigating and working to resolve the issue. Reference: IM3904932

  2. identified Apr 10, 2026, 12:53 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 10, 2026, 12:55 PM UTC

    Core US is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

  4. identified Apr 10, 2026, 02:04 PM UTC

    Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

  5. identified Apr 10, 2026, 03:05 PM UTC

    Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3904932

  6. identified Apr 10, 2026, 09:13 PM UTC

    Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 48 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

  7. monitoring Apr 13, 2026, 06:45 PM UTC

    Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

  8. monitoring Apr 13, 2026, 09:18 PM UTC

    Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 18 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

  9. monitoring Apr 14, 2026, 04:51 PM UTC

    Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 24 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

  10. monitoring Apr 15, 2026, 05:00 PM UTC

    Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent on 20 April 2026, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

  11. resolved Apr 20, 2026, 09:05 PM UTC

    Core US search functionality experienced degradation in below listed SaaS-Applications. The issue is now resolved. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

Read the full incident report →

Critical April 2, 2026

Core Europe applications are currently unavailable

Detected by Pingoru
Apr 02, 2026, 11:04 AM UTC
Resolved
Apr 02, 2026, 01:01 PM UTC
Duration
1h 57m
Affected: Core CaptureCore Capture for SAP® SolutionsCore Collaboration for EngineeringCore ComplianceCore Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore JourneyCore Platform - EventingDeveloper Experience - Thrust API Bundle
Timeline · 4 updates
  1. investigating Apr 02, 2026, 11:04 AM UTC

    All OCP EU applications are currently unavailable. Teams are being assembled to investigate and resolve the issue

  2. identified Apr 02, 2026, 11:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 01:01 PM UTC

    This incident is resolved. IM3900876 / PM1011574

Read the full incident report →

Minor April 1, 2026

Admin Center EU is in a degraded state

Detected by Pingoru
Apr 01, 2026, 11:03 AM UTC
Resolved
Apr 01, 2026, 02:46 PM UTC
Duration
3h 42m
Affected: Core Platform - Admin Center
Timeline · 2 updates
  1. identified Apr 01, 2026, 11:03 AM UTC

    Admin center in the EU is in a degraded state. Objects are in read only mode and cannot be updated/created at the moment. Teams have beeen assembled and are working towards a resolution

  2. resolved Apr 01, 2026, 02:46 PM UTC

    This incident has been resolved. IM3899629

Read the full incident report →

Minor March 31, 2026

Issues with multiple services hosted on ZixCentral

Detected by Pingoru
Mar 31, 2026, 01:19 PM UTC
Resolved
Mar 31, 2026, 04:56 PM UTC
Duration
3h 36m
Affected: Zix Archive Services - Business Communication ArchiveZix Archive Services - ZixArchiveZix Customer Portal Interface - ZixCentralZix Email Continuity - Legacy ContinuityZix Threat Protection - Zix Protect
Timeline · 4 updates
  1. investigating Mar 31, 2026, 01:19 PM UTC

    The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity Tracking Number: IM3899020

  2. investigating Mar 31, 2026, 01:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 31, 2026, 02:13 PM UTC

    The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020

  4. resolved Mar 31, 2026, 04:56 PM UTC

    The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. This issue is now resolved. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020

Read the full incident report →

Notice March 30, 2026

Zix - Hosted Exchange (HEX) - OWA/Outlook error

Detected by Pingoru
Mar 30, 2026, 07:13 PM UTC
Resolved
Mar 31, 2026, 12:12 PM UTC
Duration
16h 59m
Affected: Zix Hosted Exchange
Timeline · 3 updates
  1. investigating Mar 30, 2026, 07:13 PM UTC

    HEX is currently experiencing an issue with some mailboxes unable to connect via OWA/Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3898559

  2. monitoring Mar 30, 2026, 08:01 PM UTC

    HEX experienced an issue with some mailboxes unable to connect via OWA/Outlook. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3898559

  3. resolved Mar 31, 2026, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 29, 2026

Core Capture EU is experiencing an outage

Detected by Pingoru
Mar 29, 2026, 02:39 PM UTC
Resolved
Mar 29, 2026, 06:30 PM UTC
Duration
3h 50m
Affected: Core Capture
Timeline · 3 updates
  1. identified Mar 29, 2026, 02:39 PM UTC

    Core Capture EU is experiencing an outage. All services are not accessible. Teams are gathered to restore the service.

  2. monitoring Mar 29, 2026, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 29, 2026, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

Core EDR/MDR experienced degradation

Detected by Pingoru
Mar 26, 2026, 05:12 PM UTC
Resolved
Mar 26, 2026, 08:26 PM UTC
Duration
3h 14m
Affected: Core EDR/MDR
Timeline · 4 updates
  1. investigating Mar 26, 2026, 05:12 PM UTC

    Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 5308238

  2. investigating Mar 26, 2026, 06:15 PM UTC

    Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238

  3. monitoring Mar 26, 2026, 06:31 PM UTC

    Core EDR/MDR experienced degraded alert generation in the US Data Center. Service has been restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238

  4. resolved Mar 26, 2026, 08:26 PM UTC

    Core EDR/MDR experienced degraded alert generation in the US Data Center. The issue is now resolved. We appreciate your patience. Tracking Number: 5308238

Read the full incident report →

Minor March 25, 2026

XM SendSecure - US experienced an issue

Detected by Pingoru
Mar 25, 2026, 09:20 PM UTC
Resolved
Mar 25, 2026, 10:33 PM UTC
Duration
1h 13m
Affected: XM SendSecure
Timeline · 3 updates
  1. investigating Mar 25, 2026, 09:20 PM UTC

    XM SendSecure - US is currently experiencing an issue. Customers are unable to send or receive messages. Teams are currently assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3895665

  2. monitoring Mar 25, 2026, 10:14 PM UTC

    XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3895665

  3. resolved Mar 25, 2026, 10:33 PM UTC

    XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3895665

Read the full incident report →

Notice March 25, 2026

Covisint customers were experiencing log in issues.

Detected by Pingoru
Mar 25, 2026, 08:15 AM UTC
Resolved
Mar 25, 2026, 08:15 AM UTC
Duration
—
Affected: Core Collaboration AccessCore Secure AccessProviderLink
Timeline · 1 update
  1. resolved Mar 25, 2026, 08:15 AM UTC

    The following services were experiencing login issues. The issue is now resolved. We appreciate your patience. - Core Collaboration Access - Core Secure Access - Providerlink Tracking Number: IM3895066

Read the full incident report →

Minor March 23, 2026

Core EDR/MDR experienced service degradation

Detected by Pingoru
Mar 23, 2026, 02:44 PM UTC
Resolved
Mar 23, 2026, 07:34 PM UTC
Duration
4h 49m
Affected: Core EDR/MDR
Timeline · 6 updates
  1. investigating Mar 23, 2026, 02:44 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience. Tracking Number: 5304133

  2. investigating Mar 23, 2026, 03:56 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience. Tracking Number: 5304133

  3. investigating Mar 23, 2026, 04:45 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue. Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5304133

  4. identified Mar 23, 2026, 05:40 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working on a fix. Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5304133

  5. monitoring Mar 23, 2026, 06:48 PM UTC

    Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5304133

  6. resolved Mar 23, 2026, 07:34 PM UTC

    Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: 5304133

Read the full incident report →

Critical March 18, 2026

Automotive Supplier Portal Core Secure Access was unavailable

Detected by Pingoru
Mar 18, 2026, 06:30 PM UTC
Resolved
Mar 18, 2026, 07:29 PM UTC
Duration
58m
Affected: Supplier Portal
Timeline · 3 updates
  1. investigating Mar 18, 2026, 06:30 PM UTC

    Automotive Supplier Portal Core Secure Access is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3890899

  2. monitoring Mar 18, 2026, 06:43 PM UTC

    Automotive Supplier Portal Core Secure Access was unavailable. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3890899

  3. resolved Mar 18, 2026, 07:29 PM UTC

    Automotive Supplier Portal Core Secure Access was unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM3890899

Read the full incident report →

Major March 13, 2026

Core Europe experienced an outage

Detected by Pingoru
Mar 13, 2026, 05:32 PM UTC
Resolved
Mar 13, 2026, 06:13 PM UTC
Duration
40m
Affected: Core CaptureCore Capture for SAP® SolutionsCore Collaboration for EngineeringCore ComplianceCore Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore for Capital ProjectsCore JourneyDeveloper Experience - Thrust API BundleInformation Intelligence - Thrust APISignature Service – Thrust API
Timeline · 3 updates
  1. investigating Mar 13, 2026, 05:32 PM UTC

    Core Europe is currently experiencing an outage. Teams are being assembled to investigate and remediate the situation. Tracking number: IM3887777

  2. monitoring Mar 13, 2026, 05:43 PM UTC

    Core Europe experienced an outage. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3887777

  3. resolved Mar 13, 2026, 06:13 PM UTC

    Core Europe experienced an outage. The issue is now resolved. We appreciate your patience. Tracking Number: IM3887777

Read the full incident report →

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