WebID Solutions incident
IT Service Desk and Service Desk unavailable (Atlassian)
WebID Solutions experienced a major incident on August 7, 2026 affecting IT Service Desk, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 11:33 AM UTC
We are currently experiencing an outage affecting both the IT Service Desk and the Service Desk due to an service disruption at our external provider Atlassian. As a result, no new service tickets can currently be created and existing tickets cannot be processed. This does not affect emails sent to the relevant service departments. We are monitoring the situation and are awaiting restoration of the Atlassian services. Further updates will be provided as soon as additional information becomes available.
- investigating Aug 07, 2026, 11:41 AM UTC
The incident is still under investigation. Further information and updates from our service provider Atlassian are available on the following Statuspage: https://jira-service-management.status.atlassian.com/incidents/vp78l99g1gzx
- monitoring Aug 07, 2026, 11:48 AM UTC
Atlassian has implemented a fix. WebID IT Service Desk and Service Desk services are currently available again. We are monitoring the situation.
- resolved Aug 07, 2026, 12:14 PM UTC
Incident has been resolved.