WebID Solutions Outage History
WebID Solutions is up right nowPingoru has recorded 33 incidents for WebID Solutions: 11 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 3 | 5 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 3 | 3 of 519 (1%) |
Incidents, newest first
Notice October 21, 2026 Security Update Completed – PHP Vulnerabilities –
Started Oct 21, 2026, 04:30 PM UTC· resolved Oct 21, 2026, 04:30 PM UTC
- resolved Oct 21, 2026, 07:15 PM UTC
On October 21, 2026, we deployed security updates addressing CVE-2026-109618 and CVE-2026-109619 to our production infrastructure. The updates have been completed successfully. All affected production services are operational.
Critical October 13, 2026 Issues with Qualified Electronic Signatures (QES) – Namirial 2h 29m SignID
Started Oct 13, 2026, 07:00 AM UTC· resolved Oct 13, 2026, 09:30 AM UTC
- investigating Oct 13, 2026, 07:00 AM UTC
We are currently experiencing technical issues affecting qualified electronic signatures (QES) conducted with our signing service Namirial. We are investigating the issue and will provide an update as soon as more information becomes available. We apologize for any inconvenience caused.
- identified Oct 13, 2026, 07:35 AM UTC
We have identified the underlying problem. A fix is currently being prepared.
- monitoring Oct 13, 2026, 08:25 AM UTC
The fix was installed. We are currently monitoring the situation.
- monitoring Oct 13, 2026, 08:42 AM UTC
Our monitoring indicates that the issue persists. We are continuing to work on a solution and will provide updates as soon as further progress has been made.
- monitoring Oct 13, 2026, 09:05 AM UTC
Another hotfix has been deployed. Initial checks indicate that the issue has been resolved. We will continue to monitor the situation to ensure the fix remains effective.
- resolved Oct 13, 2026, 09:30 AM UTC
This incident has been resolved.
Major October 7, 2026 Test system unavailable 31m Test System
Started Oct 07, 2026, 07:26 AM UTC· resolved Oct 07, 2026, 07:57 AM UTC
- investigating Oct 07, 2026, 07:26 AM UTC
Currently the test system is unavailable. We are currently investigating the issue.
- investigating Oct 07, 2026, 07:30 AM UTC
As part of our investigation, we identified that the test API endpoints are still operational. The web pages on test are currently not reachable.
- resolved Oct 07, 2026, 07:57 AM UTC
We have identifed and resolved the issue. The test environment is available again.
Major August 7, 2026 IT Service Desk and Service Desk unavailable (Atlassian) 41m IT Service Desk
Started Aug 07, 2026, 11:33 AM UTC· resolved Aug 07, 2026, 12:14 PM UTC
- investigating Aug 07, 2026, 11:33 AM UTC
We are currently experiencing an outage affecting both the IT Service Desk and the Service Desk due to an service disruption at our external provider Atlassian. As a result, no new service tickets can currently be created and existing tickets cannot be processed. This does not affect emails sent to the relevant service departments. We are monitoring the situation and are awaiting restoration of the Atlassian services. Further updates will be provided as soon as additional information becomes available.
- investigating Aug 07, 2026, 11:41 AM UTC
The incident is still under investigation. Further information and updates from our service provider Atlassian are available on the following Statuspage: https://jira-service-management.status.atlassian.com/incidents/vp78l99g1gzx
- monitoring Aug 07, 2026, 11:48 AM UTC
Atlassian has implemented a fix. WebID IT Service Desk and Service Desk services are currently available again. We are monitoring the situation.
- resolved Aug 07, 2026, 12:14 PM UTC
Incident has been resolved.
Minor May 28, 2026 VideoID - Availability of web channel 3h 20m VideoID
Started May 28, 2026, 01:43 PM UTC· resolved May 28, 2026, 05:03 PM UTC
- investigating May 28, 2026, 01:43 PM UTC
We are currently experiencing limited availability of the web channel. Third-party applications that have integrated the WebID MobileSDK are not affected. Our team is investigating the issue with high priority.
- identified May 28, 2026, 04:46 PM UTC
The root cause of the incident has been identified. Our service provider is working on a solution. We'll keep you updated.
- monitoring May 28, 2026, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 05:03 PM UTC
This incident has been resolved.
Minor May 18, 2026 Degraded performance - Namirial Signing Service 26m AccountID, SignID, SignID Direct
Started May 18, 2026, 09:44 AM UTC· resolved May 18, 2026, 10:11 AM UTC
- investigating May 18, 2026, 09:44 AM UTC
Our TSP, Namirial, has informed us about degraded performance affecting document signing. All integration partners using Namirial Signing Service may be impacted. Namirial is currently working on the issue. We will keep you updated.
- investigating May 18, 2026, 10:10 AM UTC
We are continuing to investigate this issue.
- resolved May 18, 2026, 10:11 AM UTC
The Problem has been solved
Major February 11, 2026 Partial outage - AccountID 1d AccountID
Started Feb 11, 2026, 12:37 PM UTC· resolved Feb 12, 2026, 01:19 PM UTC
- investigating Feb 11, 2026, 12:37 PM UTC
Our team is currently investigating some issues in the AccountID process . We will keep you informed about further steps and measures taken.
- identified Feb 11, 2026, 02:27 PM UTC
All transactions can be completed regularly by the user. The confirmation of successful money transfer check is impacted. Confirmations will be delayed until the problem is solved. Transaction from the past days may have to identify through VideoID.
- monitoring Feb 12, 2026, 10:15 AM UTC
The issue has been fixed. The WebID team continues to monitor the process.
- resolved Feb 12, 2026, 01:19 PM UTC
Incident is resolved
Major January 26, 2026 Production outage - biometric scan for automated products 19m AccountID, AutoID
Started Jan 26, 2026, 09:46 AM UTC· resolved Jan 26, 2026, 10:06 AM UTC
- identified Jan 26, 2026, 09:46 AM UTC
We have identified an issue with the biometric scan for our automated product. Due to a certificate change performed by our service provider, any requests to perform biometric checks are currently failing. We are working on a solution for this issue.
- monitoring Jan 26, 2026, 09:53 AM UTC
A fix has been applied and biometric scan is working again. We are currently monitoring our systems.
- resolved Jan 26, 2026, 10:06 AM UTC
Implemented fix is working. The issue has been resolved. All automated products using biometric scan are working again.
Critical November 19, 2025 Staging unavailable 10m Test System
Started Nov 19, 2025, 07:44 AM UTC· resolved Nov 19, 2025, 07:54 AM UTC
- investigating Nov 19, 2025, 07:44 AM UTC
Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.
- resolved Nov 19, 2025, 07:54 AM UTC
This incident has been resolved.
Critical October 6, 2025 Database cluster outage 3h 31m AccountID, AutoID, avsID, eID and 5 more
Started Oct 06, 2025, 07:41 AM UTC· resolved Oct 06, 2025, 11:13 AM UTC
- investigating Oct 06, 2025, 07:59 AM UTC
We are currently investigating this issue.
- identified Oct 06, 2025, 08:14 AM UTC
We have identified the issue.
- identified Oct 06, 2025, 08:40 AM UTC
Database cluster is currently being restarted.
- identified Oct 06, 2025, 08:46 AM UTC
Database cluster restarted. We are currently monitoring the situation to ensure correct operation.
- monitoring Oct 06, 2025, 08:48 AM UTC
We are still monitoring the situation to ensure correct operation.
- resolved Oct 06, 2025, 11:13 AM UTC
The database cluster returned to normal operation at 10:48 a.m. The issue is resolved. We’re sorry for any inconvenience.
Minor September 29, 2025 Degraded performance - Video quality at VSC Solingen site 2h 12m VideoID
Started Sep 29, 2025, 06:34 AM UTC· resolved Sep 29, 2025, 08:47 AM UTC
- investigating Sep 29, 2025, 07:24 AM UTC
Our team is currently investigating some isolated video quality performance issues at VSC Solingen site. We will keep you informed about further steps and measures taken.
- identified Sep 29, 2025, 08:51 AM UTC
We have identified the issue and started to fix it.
- monitoring Sep 29, 2025, 09:08 AM UTC
During the issue, high usage of our redundant network lines by the WebID QM team temporarily caused reduced bandwidth for video calls, resulting in decreased video quality for some isolated calls. The issue was resolved by canceling requests from individual QM computers. Performance returned to normal.
- resolved Sep 29, 2025, 09:10 AM UTC
The issue is resolved. We’re sorry for any inconvenience.
Minor September 22, 2025 Degraded performance - Video Call centers 1h 11m VideoID
Started Sep 22, 2025, 08:10 AM UTC· resolved Sep 22, 2025, 09:21 AM UTC
- investigating Sep 22, 2025, 08:10 AM UTC
We have noticed degraded performance for our WebID video call centers. We are currently investigating the issue.
- monitoring Sep 22, 2025, 08:32 AM UTC
A fix has been applied. The video call centers are currently working at normal performance again. We are monitoring the systems.
- resolved Sep 22, 2025, 09:21 AM UTC
Issue has been resolved.
Notice September 1, 2025 Minor Service Interruption – VideoID 15m
Started Sep 01, 2025, 05:00 AM UTC· resolved Sep 01, 2025, 05:15 AM UTC
- resolved Sep 01, 2025, 05:46 AM UTC
Between 07:00 and 07:15 (CEST), VideoID operations experienced a partial disruption due to an ACD server service issue affecting queue visibility. The service was restarted and normal operations were fully restored. The impact was limited to a small number of agents, while the majority of agents continued operating as expected and identifications were successfully processed throughout the entire period.
Notice August 4, 2025 Major power outage call center Solingen 10m
Started Aug 04, 2025, 12:00 PM UTC· resolved Aug 04, 2025, 12:10 PM UTC
- resolved Aug 04, 2025, 12:19 PM UTC
Due to a major local power outage in Solingen, the WebID VideoID call center had to swap to UPS support. Power outage started at 14:00 CEST and power was completely restored at 14:10 CEST. Due to the UPS support, no interruption to the WebID VideoID call center occured.
Minor July 31, 2025 Partial outage 10m AccountID, AutoID, avsID, eID and 5 more
Started Jul 31, 2025, 02:49 PM UTC· resolved Jul 31, 2025, 02:59 PM UTC
- monitoring Jul 31, 2025, 02:49 PM UTC
Our team has identified an issue on one of our servers. Steps have been taken to fix the problem. All services are currently running. Team is monitoring the situation
- resolved Jul 31, 2025, 02:59 PM UTC
Incident was resolved. All services are up-and-running.
Major July 14, 2025 Internet Failure Video Service Center Location Solingen 3h 10m VideoID, VisualID
Started Jul 14, 2025, 08:26 AM UTC· resolved Jul 14, 2025, 11:37 AM UTC
- investigating Jul 14, 2025, 08:40 AM UTC
We are currently investigating this issue.
- identified Jul 14, 2025, 10:14 AM UTC
Initial investigations show that both redundant Internet Lines have failed and we are already working with Telekom technicians to resolve the issue.
- monitoring Jul 14, 2025, 10:34 AM UTC
We have successfully restored the internet connectivity on both lines. Our team is currently monitoring the traffic to ensure everything remains stable. We will continue to observe the situation and provide updates if necessary. Thank you for your patience.
- resolved Jul 14, 2025, 11:37 AM UTC
The issue has been fully resolved. Both internet lines remain stable, and no further irregularities have been observed. VideoID and VisualID services have been fully operational again since 12:34 at Solingen Site. A Root Cause Analysis (RCA) is currently being prepared. We apologize for the inconvenience and appreciate your understanding.
Notice July 10, 2025 Partial Outage –
Started Jul 10, 2025, 05:00 PM UTC· resolved Jul 10, 2025, 05:00 PM UTC
- resolved Jul 11, 2025, 08:42 AM UTC
Between 18:45 and 19:20, users experienced degraded performance and a partial outage. Investigation showed that one of the application servers was affected. Situation was back to normal after restarting that server.
- postmortem Jul 11, 2025, 09:01 AM UTC
Investigation showed that updated maintenance jobs were using up too much system memory. This affected the application service. After restarting the server, we reviewed those jobs and fixed the memory issue.
Critical June 23, 2025 Production systems down 18m AccountID, AutoID, avsID, eID and 5 more
Started Jun 23, 2025, 08:13 AM UTC· resolved Jun 23, 2025, 08:32 AM UTC
- identified Jun 23, 2025, 08:13 AM UTC
We have identified an issue and are currently applying a fix to restore full service again.
- monitoring Jun 23, 2025, 08:18 AM UTC
A fix has been applied. All services are opperational again. We are currently monitoring our services.
- resolved Jun 23, 2025, 08:32 AM UTC
The issue is resolved now. All services are fully functional. We’re sorry for any inconvenience.
Minor May 19, 2025 VideoID failures due to ACD session drops 2h 37m VideoID
Started May 19, 2025, 10:10 AM UTC· resolved May 19, 2025, 12:47 PM UTC
- investigating May 19, 2025, 11:19 AM UTC
Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.
- investigating May 19, 2025, 11:27 AM UTC
The VideoID service is currently operational without any anomalies. We are investigating isolated failures that currently indicate errors in the ACD.
- investigating May 19, 2025, 11:31 AM UTC
Further investigations reveal isolated session interruptions in the ACD.
- investigating May 19, 2025, 11:40 AM UTC
VideoID is operational, and we are currently investigating the cause of the brief interruptions in individual sessions.
- identified May 19, 2025, 12:36 PM UTC
We have identified the issue and started to fix it.
- monitoring May 19, 2025, 12:41 PM UTC
All redundant network components were restarted sequentially. We are currently monitoring the systems to ensure their continued correct operation.
- resolved May 19, 2025, 12:47 PM UTC
The incident has been successfully resolved. As of 12:55 PM, all affected systems are fully operational again. Monitoring shows no further anomalies, and no additional actions are required at this time. During the incident, only isolated VideoID processes were impacted. Overall, continuous service operation was ensured throughout. We’re sorry for any inconvenience. Thank you for your patience and understanding.
Major April 25, 2025 VideoID Outage – Service Interruption at Solingen Site 17h 18m VideoID
Started Apr 25, 2025, 05:00 AM UTC· resolved Apr 25, 2025, 10:19 PM UTC
- investigating Apr 25, 2025, 05:14 AM UTC
Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.
- identified Apr 25, 2025, 05:55 AM UTC
We have identified the issue and started to fix it. There has been an interruption in the connection between VSC Solingen and the data center.
- monitoring Apr 25, 2025, 06:10 AM UTC
The affected route has been successfully reestablished, and all VideoID services are now fully operational again. We are currently monitoring the situation to ensure continued stability and performance. Further updates will be provided if necessary.
- resolved Apr 25, 2025, 10:19 PM UTC
The routing issue impacting the Solingen site has been resolved. Network connectivity has been stable since the morning of April 25, 2025, and all affected routes were successfully re-established. Post-restoration monitoring has been completed without any further anomalies. No residual issues have been observed. The incident is now considered closed. We’re sorry for any inconvenience.
Major April 23, 2025 Degraded database performance 51m AccountID, AutoID, avsID, eID and 5 more
Started Apr 23, 2025, 11:29 AM UTC· resolved Apr 23, 2025, 12:20 PM UTC
- investigating Apr 23, 2025, 11:29 AM UTC
Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.
- monitoring Apr 23, 2025, 11:34 AM UTC
Affected services were restarted. We are currently monitoring to ensure correct operation.
- resolved Apr 23, 2025, 12:20 PM UTC
The issue is resolved. After five-minute interruption, some database services were restarted. There was no loss of data. During the outage, new transactions could not be created. We’re sorry for any inconvenience.
Notice April 17, 2025 Tink Germany Incident - XS2A and Online banking major outage - WebID AccountID affected 14h 56m AccountID
Started Apr 17, 2025, 08:31 AM UTC· resolved Apr 17, 2025, 11:27 PM UTC
- investigating Apr 17, 2025, 08:31 AM UTC
Tink Germany is currently investigating a major outage for online banking and the X2SA banking interface. Our service provider Tink is currently investigating the incident. The incident has an impact to the WebID AccountID product. Updates on the incident will be published by Tink under the following URL: https://status.xs2a.com/incidents/r3d1zzm5wbq9
- investigating Apr 17, 2025, 08:31 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 17, 2025, 08:54 AM UTC
TInk has identified and fixed the issue. The status is currently being monitored by Tink and WebID.
- investigating Apr 17, 2025, 09:06 AM UTC
The previous fix did not solve the problem. Tink is still investigating
- monitoring Apr 17, 2025, 10:27 AM UTC
Another fix was applied by Tink. Systems are currently being monitored by Tink and WebID
- monitoring Apr 17, 2025, 10:45 PM UTC
Between 10:54 CET and 11:23 CET Tink has encountered a technical issue that impacted Payments products for multiple markets. The underlying root cause that caused the incident was resolved. We apologize for any problems this issue may have caused.
- resolved Apr 17, 2025, 11:27 PM UTC
The issue is resolved. We’re sorry for any inconvenience.
Major December 17, 2024 Automated Call Distribution (ACD) Service Issue 4h 32m VideoID
Started Dec 17, 2024, 11:32 AM UTC· resolved Dec 17, 2024, 04:04 PM UTC
- investigating Dec 17, 2024, 11:53 AM UTC
Our team is currently investigating an issue in the ACD. We will keep you informed about further steps and measures taken.
- identified Dec 17, 2024, 12:11 PM UTC
We have identified the issue and started to fix it.
- monitoring Dec 17, 2024, 12:13 PM UTC
A fix has been deployed. We are currently monitoring the fix to ensure the correct operation.
- monitoring Dec 17, 2024, 01:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 17, 2024, 04:18 PM UTC
We are pleased to inform you that the issue has been resolved. We apologize for any inconvenience this may have caused. Once the analysis is complete, we will provide an update on this incident with further details.
Critical December 2, 2024 Production environment is down 2h 47m AccountID, AutoID, avsID, eID and 5 more
Started Dec 02, 2024, 03:00 PM UTC· resolved Dec 02, 2024, 05:47 PM UTC
- identified Dec 02, 2024, 04:04 PM UTC
We have identified an issue with the production environment. All services are affected. We are working hard to solve the problem.
- identified Dec 02, 2024, 04:42 PM UTC
We have identified the issue and started to fix it.
- monitoring Dec 02, 2024, 04:43 PM UTC
A fix has been deployed. We are currently monitoring the fix to ensure the correct operation.
- resolved Dec 02, 2024, 05:47 PM UTC
Status report on the outage of the WebID service On 2 December 2024, at 4:05 p.m., the WebID service experienced an outage. This was caused by the complete exhaustion of log protocol capacities in the database cluster. This incident was due to an unfortunate combination of several factors: 1. Postponement of the maintenance window: Due to a customer request, the planned maintenance window from last Thursday (28–29 November) was moved to today, Monday (2–3 December). 2. Increased data traffic: The heightened activity during Black Week and Black Friday resulted in significantly higher system traffic and log generation. The combination of these factors meant that the log protocol capacities were larger than calculated, which ultimately led to the unavailability of the WebID service. After a thorough analysis of the problem, the log protocols were manually cleaned up and all nodes of the database cluster were restarted. At 5:43 p.m., we were able to restore regular operation. Measures taken to prevent future incidents: - Expansion of log capacity: The capacity was adjusted to ensure sufficient reserves even in the event of high data volumes. - Improved Checks for Rescheduled Maintenance: In the event of future postponements of maintenance windows, a detailed review of the remaining log capacities will be included in our catalogue of measures by default.