WebID Solutions incident

Issues with Qualified Electronic Signatures (QES) – Namirial

Critical Resolved View vendor source →

WebID Solutions experienced a critical incident on October 13, 2026 affecting SignID, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 07:00 AM UTC
Resolved
Oct 13, 2026, 09:30 AM UTC
Duration
2h 29m
Detected by Pingoru
Oct 13, 2026, 07:00 AM UTC

Affected components

SignID

Update timeline

  1. investigating Oct 13, 2026, 07:00 AM UTC

    We are currently experiencing technical issues affecting qualified electronic signatures (QES) conducted with our signing service Namirial. We are investigating the issue and will provide an update as soon as more information becomes available. We apologize for any inconvenience caused.

  2. identified Oct 13, 2026, 07:35 AM UTC

    We have identified the underlying problem. A fix is currently being prepared.

  3. monitoring Oct 13, 2026, 08:25 AM UTC

    The fix was installed. We are currently monitoring the situation.

  4. monitoring Oct 13, 2026, 08:42 AM UTC

    Our monitoring indicates that the issue persists. We are continuing to work on a solution and will provide updates as soon as further progress has been made.

  5. monitoring Oct 13, 2026, 09:05 AM UTC

    Another hotfix has been deployed. Initial checks indicate that the issue has been resolved. We will continue to monitor the situation to ensure the fix remains effective.

  6. resolved Oct 13, 2026, 09:30 AM UTC

    This incident has been resolved.