WebEx incident

Webex Contact Center: Some users may experience intermittent one-way audio for PSTN calls in the Japan region

Minor Resolved View vendor source →

WebEx experienced a minor incident on July 22, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 06:28 PM UTC
Resolved
Jul 22, 2026, 06:28 PM UTC
Duration
—
Detected by Pingoru
Jul 22, 2026, 06:28 PM UTC

Update timeline

  1. monitoring Jul 22, 2026, 04:32 PM UTC

    Component Status: Commercial / Webex Contact Center - APAC - degraded_performance Regions: APAC investigating - Engineering is investigating an issue causing intermittent one-way audio for PSTN calls in the Japan region. Affected agents may experience one-way audio where they are unable to hear the caller. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore service and apologize for any inconvenience this may cause. Jul 22, 16:32 UTC