WebEx incident

Webex Calling: Administrators are experiencing failures with phone provisioning

Minor Resolved View vendor source →

WebEx experienced a minor incident on July 21, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 12:42 PM UTC
Resolved
Jul 21, 2026, 12:42 PM UTC
Duration
—
Detected by Pingoru
Jul 21, 2026, 12:42 PM UTC

Update timeline

  1. monitoring Jul 21, 2026, 08:40 AM UTC

    Component Status: Government / Webex Calling - N. America (West) - degraded_performance Government / Webex Calling - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting Webex Calling phone provisioning. Administrators attempting to add a new phone to Webex Control Hub are experiencing failures, as the new phone is not being provisioned. Existing phones that have been restarted or factory reset are also not being provisioned. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore services and apologize for the inconvenience this may cause. Jul 21, 08:40 UTC