WebEx incident

Webex Contact Center: Agents using third-party CRM widget are unable to login to desktop

Minor Resolved View vendor source →

WebEx experienced a minor incident on July 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 03:01 PM UTC
Resolved
Jul 20, 2026, 03:01 PM UTC
Duration
—
Detected by Pingoru
Jul 20, 2026, 03:01 PM UTC

Update timeline

  1. monitoring Jul 20, 2026, 01:59 PM UTC

    Component Status: Commercial / Webex Contact Center - South America - degraded_performance Commercial / Webex Contact Center - Canada - degraded_performance Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex Contact Center - APAC - degraded_performance Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue impacting the Agent Desktop login for Webex Contact Center agents. Agents attempting to log in to the desktop are encountering error 503 and are unable to log in. This issue is exclusive to agents of Orgs using CRM integrations for third-party CRM applications. As a workaround, agents can log in directly to the Agent Desktop with limited capability. We are working towards restoring services and apologize for the inconvenience this may cause. Jul 20, 13:59 UTC