WebEx incident

Webex Contact Center: Customers are unable to login via third-party desktop connector

Minor Resolved View vendor source →

WebEx experienced a minor incident on July 20, 2026, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 01:57 PM UTC
Resolved
Jul 20, 2026, 02:40 PM UTC
Duration
42m
Detected by Pingoru
Jul 20, 2026, 01:57 PM UTC

Update timeline

  1. monitoring Jul 20, 2026, 01:57 PM UTC

    Component Status: Commercial / Webex Contact Center - Canada - degraded_performance Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex Contact Center - APAC - degraded_performance Regions: N. America (West), N. America (East), Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue impacting some Webex Contact Center agents. Affected users are unable to login via third-party desktop connector. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause. Jul 20, 13:57 UTC