Webex Services: Service degradation for multiple services hosted in the US datacenter

Update timeline

1. monitoring Jun 03, 2026, 01:18 PM UTC

   Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Developer API - N. America (West) - degraded_performance Commercial / Developer API - N. America (East) - degraded_performance Commercial / Webex Control Hub - N. America (West) - degraded_performance Commercial / Webex Control Hub - N. America (East) - degraded_performance Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Commercial / Webex App - N. America (West) - degraded_performance Commercial / Webex App - N. America (East) - degraded_performance Commercial / Webex Meetings - N. America (West) - degraded_performance Commercial / Webex Meetings - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting Webex services hosted in the US data center. Users and administrators are experiencing intermittent failures across several Webex services, including logging in to the Webex App, Webex Control Hub, and Webex Developer Portal. Some Webex Calling users are encountering intermittent call failures, while a subset of callers may experience issues connecting to the Webex Contact Center. Additionally, delays or failures may occur when sending or receiving messages in the Webex App, and users are unable to log in to https://developer.webex.com/. Some users may observe split meeting conditions when joining from video devices or using SIP connections, as well as failures when utilizing in-meeting features such as content sharing, mute/unmute, and roster updates. Webex Contact Center agents may be unable to log in to Agent Desktop services and may experience intermittent call delivery failures. We are working towards restoring services and apologize for the inconvenience this may cause. Jun 3, 13:18 UTC