WebEx incident

Webex Contact Center: Agents may experience issues with AI summaries for mid-call, transfer, or wrap-up events

Minor Resolved View vendor source →

WebEx experienced a minor incident on May 27, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 12:13 AM UTC
Resolved
May 27, 2026, 12:13 AM UTC
Duration
—
Detected by Pingoru
May 27, 2026, 12:13 AM UTC

Update timeline

  1. monitoring May 26, 2026, 04:23 PM UTC

    Component Status: Commercial / Webex Contact Center - Canada - degraded_performance Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex Contact Center - APAC - degraded_performance Regions: N. America (West), N. America (East), Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue causing AI summary failures during mid-call, transfer, and wrap-up events for agents. We are working to restore the service and apologize for any inconvenience this may cause. May 26, 16:23 UTC