WebEx incident

Webex Calling: Some Devices are not visible in Collaboration Control Hub

Minor Resolved View vendor source →

WebEx experienced a minor incident on September 3, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 03:06 PM UTC
Resolved
Sep 03, 2026, 03:06 PM UTC
Duration
—
Detected by Pingoru
Sep 03, 2026, 03:06 PM UTC

Update timeline

  1. monitoring Sep 02, 2026, 03:23 PM UTC

    Component Status: Regions: N. America (West), N. America (East) monitoring - Engineering has implemented mitigation actions and is monitoring recovery for the issue affecting visibility and management of some ATA, VG, DECT, and phone devices in Collaboration Control Hub. Calling services and device registrations remain operational. Some affected devices may continue to appear unavailable in Control Hub until the normal cache refresh cycle completes, which may take up to 24 hours. Sep 2, 15:23 UTC identified - Engineering has identified an issue in Collaboration Control Hub affecting the ability to view or manage some ATA, VG, DECT, and phone devices. Calling services and device registrations remain operational, and the impact is currently limited to device visibility and management in Control Hub. Engineering has implemented mitigation actions in the impacted environment and is monitoring recovery. Some affected devices may continue to appear unavailable in Control Hub until the normal cache refresh cycle completes, which may take up to 24 hours. Sep 2, 15:19 UTC