Webdox CLM Outage History

Webdox CLM degraded View live status →

Webdox CLM had 21 outages in the last 2 years totaling 597h 29m of downtime — averaging 0.9 incidents per month.

There were 21 Webdox CLM outages since September 25, 2024 totaling 597h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.webdoxclm.com

Minor June 16, 2026

Service Disruption Whatsapp Integration

Detected by Pingoru
Jun 16, 2026, 10:10 PM UTC
Resolved
Jun 17, 2026, 04:32 AM UTC
Duration
6h 21m
Affected: Webdox CLMS Signature
Timeline · 3 updates
  1. investigating Jun 16, 2026, 10:10 PM UTC

    We are experiencing intermittent issues with our WhatsApp integration. Our engineering team is currently working on a fix.

  2. identified Jun 16, 2026, 10:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 17, 2026, 04:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

API - Performance Degradation

Detected by Pingoru
Jun 04, 2026, 06:27 PM UTC
Resolved
Jun 04, 2026, 08:49 PM UTC
Duration
2h 21m
Affected: Webdox CLMS API
Timeline · 4 updates
  1. investigating Jun 04, 2026, 06:27 PM UTC

    We are currently experiencing issues with our API that may be causing errors for some customers. Our team is actively investigating. We will provide updates as soon as we have more information.

  2. identified Jun 04, 2026, 07:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2026, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2026, 08:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

Signature - Performance Degradation

Detected by Pingoru
May 13, 2026, 05:12 PM UTC
Resolved
May 13, 2026, 09:19 PM UTC
Duration
4h 6m
Affected: Webdox CLMS Signature
Timeline · 6 updates
  1. investigating May 13, 2026, 05:12 PM UTC

    We are currently experiencing service intermittency. Our engineering team is actively working on the situation to restore normal operations

  2. investigating May 13, 2026, 06:38 PM UTC

    We are continuing to investigate this issue.

  3. identified May 13, 2026, 07:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 13, 2026, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 13, 2026, 08:06 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 13, 2026, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 28, 2026

Performance Degradation - High Response Latency

Detected by Pingoru
Apr 28, 2026, 02:29 PM UTC
Resolved
Apr 28, 2026, 07:09 PM UTC
Duration
4h 40m
Affected: Webdox CLMS BackendWebdox CLMS APIWebdox CLMS Signature
Timeline · 6 updates
  1. investigating Apr 28, 2026, 02:29 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 28, 2026, 03:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 28, 2026, 04:10 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 28, 2026, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 28, 2026, 06:39 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 28, 2026, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Brain - Performance Degradation

Detected by Pingoru
Apr 22, 2026, 04:52 PM UTC
Resolved
Apr 22, 2026, 06:53 PM UTC
Duration
2h 1m
Affected: Webdox CLMS Brain
Timeline · 4 updates
  1. investigating Apr 22, 2026, 04:52 PM UTC

    We are currently investigating this issue.

  2. identified Apr 22, 2026, 05:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 22, 2026, 06:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Service Degradation: Cloudflare DNS

Detected by Pingoru
Nov 18, 2025, 11:54 AM UTC
Resolved
Nov 18, 2025, 05:11 PM UTC
Duration
5h 16m
Affected: Webdox CLMS FrontEndWebdox CLMS BackendWebdox CLMS APIWebdox CLMS SignatureWebdox CLMS PreviewWebdox CLMS Third Party CollaborationWebdox CLMS Brain
Timeline · 6 updates
  1. investigating Nov 18, 2025, 11:54 AM UTC

    We are currently experiencing issues with our DNS/CDN provider, Cloudflare. Our engineers are actively investigating the situation.

  2. identified Nov 18, 2025, 12:10 PM UTC

    We have received an update from our provider, Cloudflare, confirming network-wide errors. The current situation is as follows: Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly. We will provide another update as soon as more information is available from Cloudflare.

  3. monitoring Nov 18, 2025, 12:17 PM UTC

    We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.

  4. monitoring Nov 18, 2025, 12:44 PM UTC

    We regret to report that we are once again experiencing intermittent access errors to the platform, linked to our provider. Our engineers are continuing to closely monitor the situation and are working with our provider to ensure full restoration of service. We appreciate your continued patience as we work to stabilize the connection.

  5. monitoring Nov 18, 2025, 02:58 PM UTC

    We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.

  6. resolved Nov 18, 2025, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2025

Email notification issue

Detected by Pingoru
Oct 31, 2025, 01:34 AM UTC
Resolved
Oct 31, 2025, 01:49 AM UTC
Duration
15m
Affected: Mailgun SMTP
Timeline · 4 updates
  1. investigating Oct 31, 2025, 01:34 AM UTC

    We are experiencing some intermittency with our email provider and are currently working to resolve the problem.

  2. identified Oct 31, 2025, 01:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 31, 2025, 01:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 01:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

High Response Time Brain Companion

Detected by Pingoru
Oct 23, 2025, 10:37 PM UTC
Resolved
Oct 24, 2025, 12:01 AM UTC
Duration
1h 23m
Affected: Webdox CLMS Brain
Timeline · 4 updates
  1. investigating Oct 23, 2025, 10:37 PM UTC

    We are currently investigating an issue with our DeepInfra service.

  2. identified Oct 23, 2025, 11:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 23, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 24, 2025, 12:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2025

High Response Time

Detected by Pingoru
Aug 19, 2025, 10:31 PM UTC
Resolved
Aug 19, 2025, 10:55 PM UTC
Duration
23m
Affected: Webdox CLMS BackendWebdox CLMS API
Timeline · 4 updates
  1. investigating Aug 20, 2025, 02:43 AM UTC

    We are currently investigating this issue.

  2. identified Aug 20, 2025, 02:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2025, 02:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2025, 02:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 28, 2025

External Services : Provider [EC][COL] [PER]- Verifik

Detected by Pingoru
Jul 28, 2025, 12:46 PM UTC
Resolved
Jul 29, 2025, 02:01 PM UTC
Duration
1d 1h
Affected: [COL] - Verifik[EC] - Verifik[PE] - Verifik
Timeline · 4 updates
  1. investigating Jul 28, 2025, 12:46 PM UTC

    External Identity Verification "Verifik" service for Ecuador, Colombia and Peru Customers experiencing Degraded Performance

  2. identified Jul 28, 2025, 12:51 PM UTC

    External Services "Verifik" Response With Status Request timed out,This issue Ongoing monitoring in progress. Updates will be provided as they become available.

  3. monitoring Jul 28, 2025, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2025, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

External Services : Twilio SMS

Detected by Pingoru
Jul 17, 2025, 02:37 PM UTC
Resolved
Jul 23, 2025, 12:56 PM UTC
Duration
5d 22h
Timeline · 3 updates
  1. monitoring Jul 17, 2025, 02:37 PM UTC

    Third-Party External Provider Twilio Have Delivery delays when sending messages SMS to Middle East & Africa see: https://status.twilio.com/

  2. monitoring Jul 23, 2025, 12:56 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 23, 2025, 12:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 4, 2025

Intermitencia Servicio Validación Identidad CL

Detected by Pingoru
Jul 04, 2025, 03:28 PM UTC
Resolved
Jul 04, 2025, 06:34 PM UTC
Duration
3h 6m
Affected: [CL] - TOC
Timeline · 3 updates
  1. identified Jul 04, 2025, 03:28 PM UTC

    Estamos presentando intermitencia en algunas transacciones del Servicio de Validación de identidad TOC para CL

  2. monitoring Jul 04, 2025, 05:05 PM UTC

    Seguimos monitoreando el estado del Servicio de Validación de identidad TOC para CL

  3. resolved Jul 04, 2025, 06:34 PM UTC

    El incidente ha sido resuelto.

Read the full incident report →

Minor June 25, 2025

High response times on some transactions

Detected by Pingoru
Jun 25, 2025, 07:38 PM UTC
Resolved
Jun 26, 2025, 02:46 AM UTC
Duration
7h 7m
Affected: Webdox CLMS FrontEndWebdox CLMS BackendWebdox CLMS APIWebdox CLMS SignatureWebdox CLMS Preview
Timeline · 4 updates
  1. investigating Jun 25, 2025, 07:38 PM UTC

    We are currently investigating this issue.

  2. identified Jun 25, 2025, 09:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 25, 2025, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 26, 2025, 02:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2025

External Services : Provider [EC] - Verifik

Detected by Pingoru
Jun 05, 2025, 03:17 PM UTC
Resolved
Jun 05, 2025, 08:56 PM UTC
Duration
5h 39m
Affected: [EC] - Verifik
Timeline · 2 updates
  1. identified Jun 05, 2025, 03:17 PM UTC

    External Identity Verification "Verifik" service for Ecuador Customers experiencing Degraded Performance

  2. resolved Jun 05, 2025, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2025

External Services : Provider [PE] - Verifik

Detected by Pingoru
May 12, 2025, 05:27 PM UTC
Resolved
May 15, 2025, 04:26 PM UTC
Duration
2d 22h
Affected: [PE] - Verifik
Timeline · 4 updates
  1. identified May 12, 2025, 05:27 PM UTC

    External Identity Verification "Verifik" service for Peru Customers experiencing Degraded Performance

  2. identified May 13, 2025, 09:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 13, 2025, 09:57 PM UTC

    Monitoring Status Of External Service

  4. resolved May 15, 2025, 04:26 PM UTC

    External Service Restored By Our Provider Verifik

Read the full incident report →

Minor April 7, 2025

External Signatures : Provider [COL] - ProtectData

Detected by Pingoru
Apr 07, 2025, 02:00 PM UTC
Resolved
Apr 07, 2025, 07:21 PM UTC
Duration
5h 20m
Affected: [COL] - ProtectData
Timeline · 2 updates
  1. identified Apr 07, 2025, 02:00 PM UTC

    The third party provider Signature ProtectData report your degraded service and currently work to restore service.

  2. resolved Apr 07, 2025, 07:21 PM UTC

    Third-party Service Provider ProtecData Notified That This Incident has been resolved

Read the full incident report →

Minor March 27, 2025

Verifik Error

Detected by Pingoru
Mar 27, 2025, 02:17 PM UTC
Resolved
Mar 27, 2025, 10:32 PM UTC
Duration
8h 15m
Affected: [COL] - Verifik[EC] - Verifik[PE] - Verifik
Timeline · 4 updates
  1. investigating Mar 27, 2025, 02:17 PM UTC

    We are currently investigating this issue.

  2. identified Mar 27, 2025, 02:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 27, 2025, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2025, 10:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2025

Elasticsearch Performance Impact - High Latency

Detected by Pingoru
Jan 13, 2025, 08:34 PM UTC
Resolved
Jan 20, 2025, 09:00 PM UTC
Duration
7d
Affected: Webdox CLMS FrontEndWebdox CLMS BackendWebdox CLMS API
Timeline · 6 updates
  1. identified Jan 13, 2025, 08:34 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 16, 2025, 06:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 16, 2025, 06:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 16, 2025, 07:01 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jan 16, 2025, 08:03 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Jan 23, 2025, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2024

E-cert Intermitencia Validación de Identidad

Detected by Pingoru
Dec 18, 2024, 02:27 PM UTC
Resolved
Dec 23, 2024, 07:45 PM UTC
Duration
5d 5h
Affected: [CL] - E-Cert
Timeline · 2 updates
  1. identified Dec 18, 2024, 02:27 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Dec 23, 2024, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2024

Verifik - Validación de Identidad para Firmartes

Detected by Pingoru
Nov 18, 2024, 02:31 PM UTC
Resolved
Nov 18, 2024, 08:42 PM UTC
Duration
6h 11m
Affected: [COL] - Verifik[EC] - Verifik[PE] - Verifik
Timeline · 3 updates
  1. identified Nov 18, 2024, 02:31 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Nov 18, 2024, 05:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2024, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 25, 2024

High Response Time and Degradation In Preview Service

Detected by Pingoru
Sep 25, 2024, 08:40 PM UTC
Resolved
Sep 25, 2024, 11:23 PM UTC
Duration
2h 42m
Affected: Webdox CLMS FrontEndWebdox CLMS BackendGoogle Cloud Platform Google Kubernetes EngineWebdox CLMS Preview
Timeline · 5 updates
  1. investigating Sep 25, 2024, 08:40 PM UTC

    Some transactions related to preview, workflows and requests are experiencing longer than usual processing times. We have identified the root cause and are implementing some improvements to our services.

  2. identified Sep 25, 2024, 10:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 25, 2024, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 25, 2024, 10:39 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 25, 2024, 11:23 PM UTC

    This incident has been resolved.

Read the full incident report →