Webdox CLM incident

Document Preview Error

Minor Resolved View vendor source →

Webdox CLM experienced a minor incident on August 3, 2026 affecting Webdox CLMS FrontEnd and Webdox CLMS Backend and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 01:16 PM UTC
Resolved
Aug 03, 2026, 03:00 PM UTC
Duration
1h 43m
Detected by Pingoru
Aug 03, 2026, 01:16 PM UTC

Affected components

Webdox CLMS FrontEndWebdox CLMS BackendWebdox CLMS Preview

Update timeline

  1. investigating Aug 03, 2026, 01:16 PM UTC

    We are currently investigating an issue affecting document preview functionality within workflows. This error is preventing users from initiating ceremonies as expected and another impacts transactions.

  2. identified Aug 03, 2026, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 03, 2026, 02:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 03, 2026, 02:42 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 03, 2026, 03:00 PM UTC

    This incident has been resolved.