Webdox CLM incident

Two-factor authentication (2FA) login issues

Minor Resolved View vendor source →

Webdox CLM experienced a minor incident on July 22, 2026 affecting Webdox CLMS Backend, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 03:09 PM UTC
Resolved
Jul 22, 2026, 07:25 PM UTC
Duration
4h 15m
Detected by Pingoru
Jul 22, 2026, 03:09 PM UTC

Affected components

Webdox CLMS Backend

Update timeline

  1. investigating Jul 22, 2026, 03:09 PM UTC

    We are investigating an issue affecting two-factor authentication (2FA) during login. Some users may be unable to complete authentication and access the platform. Our team is actively working on it.

  2. identified Jul 22, 2026, 03:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 22, 2026, 05:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 22, 2026, 07:25 PM UTC

    This incident has been resolved.