Webdox CLM incident

Performance Degradation - High Response Latency

Major Resolved View vendor source →

Webdox CLM experienced a major incident on April 28, 2026 affecting Webdox CLMS Backend and Webdox CLMS API and 1 more component, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 02:29 PM UTC
Resolved
Apr 28, 2026, 07:09 PM UTC
Duration
4h 40m
Detected by Pingoru
Apr 28, 2026, 02:29 PM UTC

Affected components

Webdox CLMS BackendWebdox CLMS APIWebdox CLMS Signature

Update timeline

  1. investigating Apr 28, 2026, 02:29 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 28, 2026, 03:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 28, 2026, 04:10 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 28, 2026, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 28, 2026, 06:39 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 28, 2026, 07:09 PM UTC

    This incident has been resolved.