Webdox CLM incident

Service Degradation: Cloudflare DNS

Critical Resolved View vendor source →

Webdox CLM experienced a critical incident on November 18, 2025 affecting Webdox CLMS FrontEnd and Webdox CLMS Backend and 1 more component, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:54 AM UTC
Resolved
Nov 18, 2025, 05:11 PM UTC
Duration
5h 16m
Detected by Pingoru
Nov 18, 2025, 11:54 AM UTC

Affected components

Webdox CLMS FrontEndWebdox CLMS BackendWebdox CLMS APIWebdox CLMS SignatureWebdox CLMS PreviewWebdox CLMS Third Party CollaborationWebdox CLMS Brain

Update timeline

  1. investigating Nov 18, 2025, 11:54 AM UTC

    We are currently experiencing issues with our DNS/CDN provider, Cloudflare. Our engineers are actively investigating the situation.

  2. identified Nov 18, 2025, 12:10 PM UTC

    We have received an update from our provider, Cloudflare, confirming network-wide errors. The current situation is as follows: Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly. We will provide another update as soon as more information is available from Cloudflare.

  3. monitoring Nov 18, 2025, 12:17 PM UTC

    We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.

  4. monitoring Nov 18, 2025, 12:44 PM UTC

    We regret to report that we are once again experiencing intermittent access errors to the platform, linked to our provider. Our engineers are continuing to closely monitor the situation and are working with our provider to ensure full restoration of service. We appreciate your continued patience as we work to stabilize the connection.

  5. monitoring Nov 18, 2025, 02:58 PM UTC

    We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.

  6. resolved Nov 18, 2025, 05:11 PM UTC

    This incident has been resolved.