Webdox CLM Outage History

Webdox CLM is up right now

Pingoru has recorded 50 incidents for Webdox CLM: 21 in the last 12 months and 7 in the last 90 days.

Source: status.webdoxclm.com

50incidents recorded
21last 12 months
7last 90 days
3 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Webdox CLM in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202639 of 720 (1%)
May 202614 of 744 (1%)
June 2026317 of 720 (2%)
July 2026210 of 744 (1%)
August 202633 of 744 (0%)
September 202622 of 720 (0%)
October 202612 of 525 (0%)

Incidents, newest first

Minor October 2, 2026 Verifik Error 2h 21m [COL] - Verifik, [EC] - Verifik, [PE] - Verifik

Started Oct 02, 2026, 02:04 PM UTC· resolved Oct 02, 2026, 04:25 PM UTC

  1. investigating Oct 02, 2026, 02:04 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 02, 2026, 04:25 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 02, 2026, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2026 Brain - Performance Degradation 50m Webdox CLMS Brain

Started Sep 29, 2026, 04:11 PM UTC· resolved Sep 29, 2026, 05:02 PM UTC

  1. investigating Sep 29, 2026, 04:11 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 29, 2026, 04:16 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 29, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2026 Preview - Performance Degradation 39m Webdox CLMS FrontEnd, Webdox CLMS Backend, Webdox CLMS Preview

Started Sep 15, 2026, 03:28 PM UTC· resolved Sep 15, 2026, 04:07 PM UTC

  1. investigating Sep 15, 2026, 03:28 PM UTC

    We are currently investigating this issue.

  2. identified Sep 15, 2026, 03:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 15, 2026, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 15, 2026, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2026 Firma Electronica Webdox con Degradación en el Servicio 30m Webdox CLMS Signature

Started Aug 05, 2026, 12:48 PM UTC· resolved Aug 05, 2026, 01:18 PM UTC

  1. investigating Aug 05, 2026, 12:48 PM UTC

    We are currently investigating this issue.

  2. identified Aug 05, 2026, 12:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 05, 2026, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 05, 2026, 01:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026 Document Preview Error 1h 43m Webdox CLMS FrontEnd, Webdox CLMS Backend, Webdox CLMS Preview

Started Aug 03, 2026, 01:16 PM UTC· resolved Aug 03, 2026, 03:00 PM UTC

  1. investigating Aug 03, 2026, 01:16 PM UTC

    We are currently investigating an issue affecting document preview functionality within workflows. This error is preventing users from initiating ceremonies as expected and another impacts transactions.

  2. identified Aug 03, 2026, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 03, 2026, 02:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 03, 2026, 02:42 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 03, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026 Two-factor authentication (2FA) login issues 4h 15m Webdox CLMS Backend

Started Jul 22, 2026, 03:09 PM UTC· resolved Jul 22, 2026, 07:25 PM UTC

  1. investigating Jul 22, 2026, 03:09 PM UTC

    We are investigating an issue affecting two-factor authentication (2FA) during login. Some users may be unable to complete authentication and access the platform. Our team is actively working on it.

  2. identified Jul 22, 2026, 03:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 22, 2026, 05:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 22, 2026, 07:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2026 API - Performance Degradation 8h Webdox CLMS Backend, Webdox CLMS API, Webdox CLMS Brain

Started Jun 24, 2026, 01:10 PM UTC· resolved Jun 24, 2026, 09:10 PM UTC

  1. investigating Jun 24, 2026, 01:10 PM UTC

    We are currently experiencing issues with our API that may be causing errors for some customers. Our team is actively investigating. We will provide updates as soon as we have more information.

  2. identified Jun 24, 2026, 01:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 24, 2026, 02:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 24, 2026, 04:53 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 24, 2026, 08:08 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 24, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 16, 2026 Service Disruption Whatsapp Integration 6h 21m Webdox CLMS Signature

Started Jun 16, 2026, 10:10 PM UTC· resolved Jun 17, 2026, 04:32 AM UTC

  1. investigating Jun 16, 2026, 10:10 PM UTC

    We are experiencing intermittent issues with our WhatsApp integration. Our engineering team is currently working on a fix.

  2. identified Jun 16, 2026, 10:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 17, 2026, 04:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026 Signature - Performance Degradation 4h 6m Webdox CLMS Signature

Started May 13, 2026, 05:12 PM UTC· resolved May 13, 2026, 09:19 PM UTC

  1. investigating May 13, 2026, 05:12 PM UTC

    We are currently experiencing service intermittency. Our engineering team is actively working on the situation to restore normal operations

  2. investigating May 13, 2026, 06:38 PM UTC

    We are continuing to investigate this issue.

  3. identified May 13, 2026, 07:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 13, 2026, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 13, 2026, 08:06 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 13, 2026, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 28, 2026 Performance Degradation - High Response Latency 4h 40m Webdox CLMS Backend, Webdox CLMS API, Webdox CLMS Signature

Started Apr 28, 2026, 02:29 PM UTC· resolved Apr 28, 2026, 07:09 PM UTC

  1. investigating Apr 28, 2026, 02:29 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 28, 2026, 03:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 28, 2026, 04:10 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 28, 2026, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 28, 2026, 06:39 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 28, 2026, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Service Degradation: Cloudflare DNS 5h 16m Webdox CLMS FrontEnd, Webdox CLMS Backend, Webdox CLMS API, Webdox CLMS Signature and 3 more

Started Nov 18, 2025, 11:54 AM UTC· resolved Nov 18, 2025, 05:11 PM UTC

  1. investigating Nov 18, 2025, 11:54 AM UTC

    We are currently experiencing issues with our DNS/CDN provider, Cloudflare. Our engineers are actively investigating the situation.

  2. identified Nov 18, 2025, 12:10 PM UTC

    We have received an update from our provider, Cloudflare, confirming network-wide errors. The current situation is as follows: Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly. We will provide another update as soon as more information is available from Cloudflare.

  3. monitoring Nov 18, 2025, 12:17 PM UTC

    We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.

  4. monitoring Nov 18, 2025, 12:44 PM UTC

    We regret to report that we are once again experiencing intermittent access errors to the platform, linked to our provider. Our engineers are continuing to closely monitor the situation and are working with our provider to ensure full restoration of service. We appreciate your continued patience as we work to stabilize the connection.

  5. monitoring Nov 18, 2025, 02:58 PM UTC

    We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.

  6. resolved Nov 18, 2025, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2025 Email notification issue 15m Mailgun SMTP

Started Oct 31, 2025, 01:34 AM UTC· resolved Oct 31, 2025, 01:49 AM UTC

  1. investigating Oct 31, 2025, 01:34 AM UTC

    We are experiencing some intermittency with our email provider and are currently working to resolve the problem.

  2. identified Oct 31, 2025, 01:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 31, 2025, 01:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 01:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025 High Response Time Brain Companion 1h 23m Webdox CLMS Brain

Started Oct 23, 2025, 10:37 PM UTC· resolved Oct 24, 2025, 12:01 AM UTC

  1. investigating Oct 23, 2025, 10:37 PM UTC

    We are currently investigating an issue with our DeepInfra service.

  2. identified Oct 23, 2025, 11:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 23, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 24, 2025, 12:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2025 High Response Time 23m Webdox CLMS Backend, Webdox CLMS API

Started Aug 19, 2025, 10:31 PM UTC· resolved Aug 19, 2025, 10:55 PM UTC

  1. investigating Aug 20, 2025, 02:43 AM UTC

    We are currently investigating this issue.

  2. identified Aug 20, 2025, 02:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2025, 02:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2025, 02:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 28, 2025 External Services : Provider [EC][COL] [PER]- Verifik 1d 1h [COL] - Verifik, [EC] - Verifik, [PE] - Verifik

Started Jul 28, 2025, 12:46 PM UTC· resolved Jul 29, 2025, 02:01 PM UTC

  1. investigating Jul 28, 2025, 12:46 PM UTC

    External Identity Verification "Verifik" service for Ecuador, Colombia and Peru Customers experiencing Degraded Performance

  2. identified Jul 28, 2025, 12:51 PM UTC

    External Services "Verifik" Response With Status Request timed out,This issue Ongoing monitoring in progress. Updates will be provided as they become available.

  3. monitoring Jul 28, 2025, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2025, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025 External Services : Twilio SMS 5d 22h

Started Jul 17, 2025, 02:37 PM UTC· resolved Jul 23, 2025, 12:56 PM UTC

  1. monitoring Jul 17, 2025, 02:37 PM UTC

    Third-Party External Provider Twilio Have Delivery delays when sending messages SMS to Middle East & Africa see: https://status.twilio.com/

  2. monitoring Jul 23, 2025, 12:56 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 23, 2025, 12:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 4, 2025 Intermitencia Servicio Validación Identidad CL 3h 6m [CL] - TOC

Started Jul 04, 2025, 03:28 PM UTC· resolved Jul 04, 2025, 06:34 PM UTC

  1. identified Jul 04, 2025, 03:28 PM UTC

    Estamos presentando intermitencia en algunas transacciones del Servicio de Validación de identidad TOC para CL

  2. monitoring Jul 04, 2025, 05:05 PM UTC

    Seguimos monitoreando el estado del Servicio de Validación de identidad TOC para CL

  3. resolved Jul 04, 2025, 06:34 PM UTC

    El incidente ha sido resuelto.

Read the full incident report →

Minor June 25, 2025 High response times on some transactions 7h 7m Webdox CLMS FrontEnd, Webdox CLMS Backend, Webdox CLMS API, Webdox CLMS Signature and 1 more

Started Jun 25, 2025, 07:38 PM UTC· resolved Jun 26, 2025, 02:46 AM UTC

  1. investigating Jun 25, 2025, 07:38 PM UTC

    We are currently investigating this issue.

  2. identified Jun 25, 2025, 09:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 25, 2025, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 26, 2025, 02:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2025 External Services : Provider [EC] - Verifik 5h 39m [EC] - Verifik

Started Jun 05, 2025, 03:17 PM UTC· resolved Jun 05, 2025, 08:56 PM UTC

  1. identified Jun 05, 2025, 03:17 PM UTC

    External Identity Verification "Verifik" service for Ecuador Customers experiencing Degraded Performance

  2. resolved Jun 05, 2025, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2025 External Services : Provider [PE] - Verifik 2d 22h [PE] - Verifik

Started May 12, 2025, 05:27 PM UTC· resolved May 15, 2025, 04:26 PM UTC

  1. identified May 12, 2025, 05:27 PM UTC

    External Identity Verification "Verifik" service for Peru Customers experiencing Degraded Performance

  2. identified May 13, 2025, 09:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 13, 2025, 09:57 PM UTC

    Monitoring Status Of External Service

  4. resolved May 15, 2025, 04:26 PM UTC

    External Service Restored By Our Provider Verifik

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Minor April 7, 2025 External Signatures : Provider [COL] - ProtectData 5h 20m [COL] - ProtectData

Started Apr 07, 2025, 02:00 PM UTC· resolved Apr 07, 2025, 07:21 PM UTC

  1. identified Apr 07, 2025, 02:00 PM UTC

    The third party provider Signature ProtectData report your degraded service and currently work to restore service.

  2. resolved Apr 07, 2025, 07:21 PM UTC

    Third-party Service Provider ProtecData Notified That This Incident has been resolved

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Minor January 13, 2025 Elasticsearch Performance Impact - High Latency 7d Webdox CLMS FrontEnd, Webdox CLMS Backend, Webdox CLMS API

Started Jan 13, 2025, 08:34 PM UTC· resolved Jan 20, 2025, 09:00 PM UTC

  1. identified Jan 13, 2025, 08:34 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 16, 2025, 06:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 16, 2025, 06:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 16, 2025, 07:01 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jan 16, 2025, 08:03 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Jan 23, 2025, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2024 E-cert Intermitencia Validación de Identidad 5d 5h [CL] - E-Cert

Started Dec 18, 2024, 02:27 PM UTC· resolved Dec 23, 2024, 07:45 PM UTC

  1. identified Dec 18, 2024, 02:27 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Dec 23, 2024, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →