Webdox CLM incident

External Services : Provider [EC][COL] [PER]- Verifik

Notice Resolved View vendor source →

Webdox CLM experienced a notice incident on July 28, 2025 affecting [COL] - Verifik and [EC] - Verifik and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 12:46 PM UTC
Resolved
Jul 29, 2025, 02:01 PM UTC
Duration
1d 1h
Detected by Pingoru
Jul 28, 2025, 12:46 PM UTC

Affected components

[COL] - Verifik[EC] - Verifik[PE] - Verifik

Update timeline

  1. investigating Jul 28, 2025, 12:46 PM UTC

    External Identity Verification "Verifik" service for Ecuador, Colombia and Peru Customers experiencing Degraded Performance

  2. identified Jul 28, 2025, 12:51 PM UTC

    External Services "Verifik" Response With Status Request timed out,This issue Ongoing monitoring in progress. Updates will be provided as they become available.

  3. monitoring Jul 28, 2025, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2025, 02:01 PM UTC

    This incident has been resolved.