Webdox CLM incident

High Response Time Brain Companion

Minor Resolved View vendor source →

Webdox CLM experienced a minor incident on September 9, 2025 affecting Webdox CLMS Brain, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 03:57 PM UTC
Resolved
Sep 09, 2025, 07:54 PM UTC
Duration
3h 56m
Detected by Pingoru
Sep 09, 2025, 03:57 PM UTC

Affected components

Webdox CLMS Brain

Update timeline

  1. investigating Sep 09, 2025, 03:57 PM UTC

    We are currently investigating this issue.

  2. identified Sep 09, 2025, 04:45 PM UTC

    We are currently investigating an issue with our Pinecone service.

  3. monitoring Sep 09, 2025, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2025, 07:54 PM UTC

    This incident has been resolved.