Wave incident

3rd-party Error with Canadian Payments Applications

Major Resolved View vendor source →

Wave experienced a major incident on October 15, 2025 affecting Payments, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 04:44 PM UTC
Resolved
Oct 15, 2025, 07:56 PM UTC
Duration
3h 11m
Detected by Pingoru
Oct 15, 2025, 04:44 PM UTC

Affected components

Payments

Update timeline

  1. investigating Oct 15, 2025, 04:44 PM UTC

    Our payments partner is currently investigating an error that is impacting Wave Payments applications for our Canadian users. We will share more updates as they become available.

  2. resolved Oct 15, 2025, 07:56 PM UTC

    The impacted Wave Payments applications have been activated. New applications for our Canadian users are now working as expected. Thanks for your patience and we apologize for the interruption.