Wakam had 22 outages in the last 2 years totaling 100h 51m of downtime — averaging 0.9 incidents per month.
There were 22 Wakam outages since July 30, 2024 totaling 100h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
The **Pricing APIs** are now fully operational. All services have been restored and the component status has been updated accordingly. Thank you for your patience.
Contrary to our previous update, the incident has not been fully resolved. We are currently experiencing intermittent availability issues affecting the Wakam Developer Portal. Users may experience difficulties accessing the portal or encounter unexpected errors during their session. Our engineering team has been notified and is actively investigating the root cause to stabilize the service as quickly as possible. We apologize for the inconvenience and will provide updates as the situation evolves.
A mitigation action has been implemented to restore service. We are closely monitoring the Wakam developer portal. We are currently awaiting further information from our cloud hosting provider to identify the cause of the problem and define a long-term solution. We will keep you informed as soon as we have more information. Thank you for your patience.
We are continuing to monitor for any further issues.
The Developer Portal has been stable for the past 8 hours. This incident is now closed. The root cause was traced to an issue on one of our cloud provider's services, which appears to have been resolved. We will continue to monitor availability going forward.
Play&Plug distributor users experienced a partial disruption on the Distributor Portal between 16:30 and 16:56. The following features were temporarily unavailable: - Product Oversight and Governance (Compliance) - Some dashboard elements, including actuarial reviews The incident has been resolved. All services are now fully operational.
The Pricing APIs experienced a brief service interruption between **15:20 and 15:26 (GMT)** due to a planned infrastructure update. The impact on the service was not anticipated ahead of the maintenance window. The service has been **fully restored** as of 15:26 GMT. We apologize for any inconvenience caused and are reviewing our change management process to prevent similar unplanned impacts in the future.
Our application is currently experiencing instability. Users may experience degraded performance or intermittent issues. Our engineering team is investigating and working on a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident had no impact for Partners.
Ongoing Incident - Pricing APIs We are currently experiencing an incident affecting all our Pricing APIs. Since 3:15 PM CET on Friday, November 14, 2025, API calls are returning a 403 Partnership Forbidden error. Our technical teams are fully mobilized to resolve this issue as quickly as possible. We will keep you informed as soon as the service is restored. We apologize for any inconvenience caused. Incident en cours - APIs de Pricing Nous rencontrons actuellement un incident qui impacte l'ensemble de nos APIs de Pricing. Depuis 15h15 ce vendredi 14 novembre 2025, les appels retournent une erreur 403 Partnership Forbidden. Nos équipes techniques sont pleinement mobilisées pour résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informés dès que le service sera rétabli. Nous nous excusons pour la gêne occasionnée.
The service has now been restored. Our Pricing APIs are operational again as of 4:15PM CET. The incident that affected our Pricing APIs since 3:15 PM CET has been resolved. All API calls are functioning normally. Thank you for your patience and we apologize for any inconvenience caused. Le service est maintenant rétabli. Nos APIs de Pricing sont de nouveau opérationnelles depuis 16h15. L'incident qui affectait nos APIs de Pricing depuis 15h15 a été résolu. Tous les appels fonctionnent normalement. Nous vous remercions pour votre patience et nous excusons pour la gêne occasionnée.
We are currently facing partial disruptions. We don't know yet if it comes from our cloud provider or if it something more global.
We are continuing to investigate this issue.
Incident Update — Cloud provider issues We’re currently experiencing service degradation due to a widespread incident at our cloud provider. Our team is actively investigating and working with the provider; mitigation options are limited at this time. We’ll provide the next update within 60 minutes. We’re sorry for the disruption and appreciate your patience.
Azure Front Door incident Our cloud provider has acknowledged an incident affecting Azure Front Door, which may cause intermittent errors and increased latency when accessing our services. We’re actively engaged with the provider and monitoring for recovery; mitigation options remain limited until their fix is deployed. Next update in 60 minutes. Thank you for your patience.
Cloud provider network issues Our cloud provider has acknowledged difficulties within their network infrastructure, which may cause intermittent connectivity errors, elevated latency, and timeouts when accessing our services. We’re actively monitoring and working with the provider, and validating mitigations where possible. Next update in 60 minutes. Thank you for your patience.
Recovery in progress Our cloud provider is still working on the incident. Most services have returned to near full capacity, but minor latency and intermittent errors may persist for some users. We’re closely monitoring and coordinating with the provider until full recovery. Next update in 60 minutes. Thank you for your patience.
Near-normal operations Our services are operating close to normal. Our cloud provider is continuing to recover additional resources, so minor latency or intermittent errors may still occur for some users. We’re monitoring closely and will post a final update once full recovery is confirmed. Thank you for your patience.
Services back to normal Our cloud provider has resolved the incident. All Wakam services have been operating normally since 18:00 CEST on 9 Oct 2025, and all monitors have remained green. We’ll continue to monitor closely. Post-mortem is available on Azure status history webpage https://azure.status.microsoft/en-us/status/history/ with tracking ID QNBQ-5W8. Sorry for the disruption, and thank you for your patience.
The September calendar box in Play&Plug Data Exchange is currently non-functional. Our technical team has identified the root cause and is implementing a fix. Workaround Available: Until the incident is fully resolved, users can continue their submissions using the "Multi-partnership submission" button as an alternative method. -> guide available here : https://wakam.notion.site/Partner-Data-eXchange-Play-Plug-Distributors-onboarding-v2-209b5182db7e807eb3b5df6a1890b6ff#:~:text=is%20now%20completed-,3.3%20Multi%2Dpartnership%20submission,-If%20you%20have
This incident has been resolved thank you for your patience.
We are currently investigating the issue
This incident has been resolved.
The document generation service stopped functioning from 12:52 PM making new subscriptions impossible. It is now operational.
From 3:18 to 7:14 (UTC) the API Pricing service was down/very slow. Root cause is currently investigated. It seems to come from a maintenance action by our cloud operator.
We are currently investigating the issue.
Still investigating.
Partner Data eXchange is down. The team is resolving the issue as soon as possible.
This incident has been resolved.
Between 10:43 and 11:10, about 38% of requests returned unexpected 524 status code. The root cause of this incident was the unavailability of one of our 3rd party API.
A technical incident affected the display of the formula page on our EcoMobility White Label Sales Funnel, making it temporarily impossible for customers to subscribe to new policies. Our technical teams worked to resolve the issue, and the service has been fully restored at 04:18 PM. All systems are now operating normally. We apologize for any inconvenience this may have caused.
Since 10:55 (Paris Time), we are facing abnormal amount of 524 errors on the pricing engine due to 3rd party API failures.
Service is back to normal since 11:18 (Paris Time)
This incident has been resolved.
We are currently experiencing a technical issue with our partner in charge of the sales funnel, which is affecting payment validation and the sending of subscription confirmations. This situation may cause delays in receiving your confirmation emails and insurance certificates. Our technical teams are actively working to resolve this issue.
The sales funnel is up but with some instability. We are continuing to monitor for any further issues.
This incident has been resolved.
Due to the high latency of a 3rd party API, partners using ourPricing API may have experienced high latencies and unexpected 524 errors from 14:20 to 15:10 (UTC)