Wakam had 13 outages in the last 2 years totaling 130h 19m of downtime — averaging 0.5 incidents per month.
There were 13 Wakam outages since October 9, 2025 totaling 130h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our monitoring system triggered a **Major Outage** alert on the **Pricing API** starting at 06:37 (GMT+2). Following investigation, we have confirmed that this alert was caused by an issue with our **automatic monitoring probe** and did not reflect any actual service degradation. All pricing products and services were **fully operational** throughout this entire period and were not impacted in any way. No action is required from our clients or partners. - **Alert start time:** 06:37 (GMT+2), 27 Jul 2026 - **Alert end time:** 11:19 (GMT+2), 27 Jul 2026 - **Duration:** 4 hours 42 minutes - **Impacted services:** None – Pricing API remained fully operational - **Root cause:** Automatic monitoring probe failure (no customer impact) We apologize for any concern this alert may have caused.
The **Pricing APIs** are now fully operational. All services have been restored and the component status has been updated accordingly. Thank you for your patience.
Contrary to our previous update, the incident has not been fully resolved. We are currently experiencing intermittent availability issues affecting the Wakam Developer Portal. Users may experience difficulties accessing the portal or encounter unexpected errors during their session. Our engineering team has been notified and is actively investigating the root cause to stabilize the service as quickly as possible. We apologize for the inconvenience and will provide updates as the situation evolves.
A mitigation action has been implemented to restore service. We are closely monitoring the Wakam developer portal. We are currently awaiting further information from our cloud hosting provider to identify the cause of the problem and define a long-term solution. We will keep you informed as soon as we have more information. Thank you for your patience.
We are continuing to monitor for any further issues.
The Developer Portal has been stable for the past 8 hours. This incident is now closed. The root cause was traced to an issue on one of our cloud provider's services, which appears to have been resolved. We will continue to monitor availability going forward.
Play&Plug distributor users experienced a partial disruption on the Distributor Portal between 16:30 and 16:56. The following features were temporarily unavailable: - Product Oversight and Governance (Compliance) - Some dashboard elements, including actuarial reviews The incident has been resolved. All services are now fully operational.
The Pricing APIs experienced a brief service interruption between **15:20 and 15:26 (GMT)** due to a planned infrastructure update. The impact on the service was not anticipated ahead of the maintenance window. The service has been **fully restored** as of 15:26 GMT. We apologize for any inconvenience caused and are reviewing our change management process to prevent similar unplanned impacts in the future.
Our application is currently experiencing instability. Users may experience degraded performance or intermittent issues. Our engineering team is investigating and working on a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident had no impact for Partners.
Ongoing Incident - Pricing APIs We are currently experiencing an incident affecting all our Pricing APIs. Since 3:15 PM CET on Friday, November 14, 2025, API calls are returning a 403 Partnership Forbidden error. Our technical teams are fully mobilized to resolve this issue as quickly as possible. We will keep you informed as soon as the service is restored. We apologize for any inconvenience caused. Incident en cours - APIs de Pricing Nous rencontrons actuellement un incident qui impacte l'ensemble de nos APIs de Pricing. Depuis 15h15 ce vendredi 14 novembre 2025, les appels retournent une erreur 403 Partnership Forbidden. Nos équipes techniques sont pleinement mobilisées pour résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informés dès que le service sera rétabli. Nous nous excusons pour la gêne occasionnée.
The service has now been restored. Our Pricing APIs are operational again as of 4:15PM CET. The incident that affected our Pricing APIs since 3:15 PM CET has been resolved. All API calls are functioning normally. Thank you for your patience and we apologize for any inconvenience caused. Le service est maintenant rétabli. Nos APIs de Pricing sont de nouveau opérationnelles depuis 16h15. L'incident qui affectait nos APIs de Pricing depuis 15h15 a été résolu. Tous les appels fonctionnent normalement. Nous vous remercions pour votre patience et nous excusons pour la gêne occasionnée.
We are currently facing partial disruptions. We don't know yet if it comes from our cloud provider or if it something more global.
We are continuing to investigate this issue.
Incident Update — Cloud provider issues We’re currently experiencing service degradation due to a widespread incident at our cloud provider. Our team is actively investigating and working with the provider; mitigation options are limited at this time. We’ll provide the next update within 60 minutes. We’re sorry for the disruption and appreciate your patience.
Azure Front Door incident Our cloud provider has acknowledged an incident affecting Azure Front Door, which may cause intermittent errors and increased latency when accessing our services. We’re actively engaged with the provider and monitoring for recovery; mitigation options remain limited until their fix is deployed. Next update in 60 minutes. Thank you for your patience.
Cloud provider network issues Our cloud provider has acknowledged difficulties within their network infrastructure, which may cause intermittent connectivity errors, elevated latency, and timeouts when accessing our services. We’re actively monitoring and working with the provider, and validating mitigations where possible. Next update in 60 minutes. Thank you for your patience.
Recovery in progress Our cloud provider is still working on the incident. Most services have returned to near full capacity, but minor latency and intermittent errors may persist for some users. We’re closely monitoring and coordinating with the provider until full recovery. Next update in 60 minutes. Thank you for your patience.
Near-normal operations Our services are operating close to normal. Our cloud provider is continuing to recover additional resources, so minor latency or intermittent errors may still occur for some users. We’re monitoring closely and will post a final update once full recovery is confirmed. Thank you for your patience.
Services back to normal Our cloud provider has resolved the incident. All Wakam services have been operating normally since 18:00 CEST on 9 Oct 2025, and all monitors have remained green. We’ll continue to monitor closely. Post-mortem is available on Azure status history webpage https://azure.status.microsoft/en-us/status/history/ with tracking ID QNBQ-5W8. Sorry for the disruption, and thank you for your patience.