Vonage incident

IR27229 - Degraded performance

Notice Resolved View vendor source →

Vonage experienced a notice incident on October 29, 2025 affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more component, lasting 7h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 12:43 AM UTC
Resolved
Oct 29, 2025, 08:05 AM UTC
Duration
7h 22m
Detected by Pingoru
Oct 29, 2025, 12:43 AM UTC

Affected components

Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsVCC Platform Supervisor & AdminVCC Platform Supervisor & Admin

Update timeline

  1. investigating Oct 29, 2025, 12:43 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 29, 2025, 12:54 AM UTC

    We are aware of an issue with our onward cloud provider which is causing performance issues with some areas of our platform.

  3. investigating Oct 29, 2025, 01:00 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 29, 2025, 01:02 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 29, 2025, 01:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 29, 2025, 08:05 AM UTC

    This incident has been resolved, if you are still experiencing issues please contact support.