Resolved after 7 hours 22 minutes, affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more, on October 29, 2025.
This incident has been resolved, if you are still experiencing issues please contact support.
Affected components
Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsVCC Platform Supervisor & AdminVCC Platform Supervisor & Admin
Update timeline
- investigating Oct 29, 2025, 12:43 AM UTC
We are currently investigating this issue.
- investigating Oct 29, 2025, 12:54 AM UTC
We are aware of an issue with our onward cloud provider which is causing performance issues with some areas of our platform.
- investigating Oct 29, 2025, 01:00 AM UTC
We are continuing to investigate this issue.
- investigating Oct 29, 2025, 01:02 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 29, 2025, 01:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2025, 08:05 AM UTC
This incident has been resolved, if you are still experiencing issues please contact support.
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