Vonage incident

IR27228 - WebRTC connectivity issues

Resolved after 4 days 15 hours, affecting WebRTC and WebRTC, on October 24, 2025.

resolved Oct 29, 2025, 08:09 AM UTC

This incident has been resolved, if you are still experiencing issues please contact support.

Started
Oct 24, 2025, 05:01 PM UTC
Resolved
Oct 29, 2025, 08:09 AM UTC
Duration
4d 15h
Detected by Pingoru
Oct 24, 2025, 05:01 PM UTC

Affected components

WebRTCWebRTC

Update timeline

  1. investigating Oct 24, 2025, 05:01 PM UTC

    We are currently aware of an ongoing issue affecting calls using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.

  2. investigating Oct 24, 2025, 05:39 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

  3. investigating Oct 24, 2025, 07:20 PM UTC

    We are currently aware of an ongoing issue affecting calls using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.

  4. monitoring Oct 24, 2025, 08:28 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

  5. resolved Oct 29, 2025, 08:09 AM UTC

    This incident has been resolved, if you are still experiencing issues please contact support.

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