Vonage incident

IR27464 - Problem with email case replies

Ongoing since 08:53 PM UTC.

investigating Oct 22, 2026, 08:53 PM UTC

We are aware of issues that may be impacting your email communication sent to [email protected]. As an alternative, please make sure your email case replies are sent to [email protected] or use the Community Hub portal to view and reply to your case. We are working to resolve the issue as soon as possible. We’ll provide further updates within 12h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Started
Oct 22, 2026, 08:53 PM UTC
Resolved
Ongoing
Duration
● 14h 42m
Detected by Pingoru
Oct 22, 2026, 08:53 PM UTC

Update timeline

  1. investigating Oct 22, 2026, 08:53 PM UTC

    We are aware of issues that may be impacting your email communication sent to [email protected]. As an alternative, please make sure your email case replies are sent to [email protected] or use the Community Hub portal to view and reply to your case. We are working to resolve the issue as soon as possible. We’ll provide further updates within 12h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

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