Vonage Business Outage History

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There were 4 Vonage Business outages since March 31, 2026 totaling 32h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://uc.vonagestatus.com

Major April 20, 2026

Unable to Log into a Subset of Vonage Services

Detected by Pingoru
Apr 20, 2026, 03:27 PM UTC
Resolved
Apr 20, 2026, 05:07 PM UTC
Duration
1h 39m
Affected: Admin PortalVonage Integration SuiteDesktop AppMobile App (Android™)Mobile App (iOS)Vonage Meetings
Timeline · 4 updates
  1. investigating Apr 20, 2026, 03:25 PM UTC

    We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. investigating Apr 20, 2026, 03:27 PM UTC

    We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. identified Apr 20, 2026, 03:46 PM UTC

    We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  4. resolved Apr 20, 2026, 05:07 PM UTC

    Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

Read the full incident report →

Minor April 15, 2026

Issue with Call Transfers

Detected by Pingoru
Apr 15, 2026, 09:38 PM UTC
Resolved
Apr 16, 2026, 01:45 PM UTC
Duration
16h 7m
Affected: Call Park & Visual Call ParkOther Features
Timeline · 4 updates
  1. investigating Apr 15, 2026, 09:38 PM UTC

    We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

  2. monitoring Apr 15, 2026, 10:24 PM UTC

    Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

  3. monitoring Apr 15, 2026, 11:08 PM UTC

    Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

  4. resolved Apr 16, 2026, 01:45 PM UTC

    Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

Read the full incident report →

Minor April 14, 2026

Intermittent Inbound & Outbound Call Completion Issue

Detected by Pingoru
Apr 14, 2026, 03:00 PM UTC
Resolved
Apr 14, 2026, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 14, 2026, 07:02 PM UTC

    We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

Read the full incident report →

Minor March 31, 2026

New Account Orders - Delay in Processing

Detected by Pingoru
Mar 31, 2026, 11:14 PM UTC
Resolved
Apr 01, 2026, 02:17 PM UTC
Duration
15h 3m
Affected: Admin Portal
Timeline · 4 updates
  1. investigating Mar 31, 2026, 11:14 PM UTC

    We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

  2. investigating Apr 01, 2026, 12:52 AM UTC

    We are working to resolve the issue that may be impacting order processing of new accounts. We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

  3. identified Apr 01, 2026, 11:59 AM UTC

    We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

  4. resolved Apr 01, 2026, 02:17 PM UTC

    Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

Read the full incident report →

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