Vonage Business incident

Emergency Services - Unable to modify emergency locations

Minor Resolved View vendor source →

Vonage Business experienced a minor incident on January 21, 2026 affecting Other Features, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 04:41 AM UTC
Resolved
Jan 22, 2026, 03:27 PM UTC
Duration
1d 10h
Detected by Pingoru
Jan 21, 2026, 04:41 AM UTC

Affected components

Other Features

Update timeline

  1. investigating Jan 21, 2026, 04:41 AM UTC

    We are currently investigating the issue.

  2. investigating Jan 21, 2026, 04:43 AM UTC

    - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

  3. investigating Jan 21, 2026, 06:30 AM UTC

    Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

  4. investigating Jan 21, 2026, 10:40 AM UTC

    Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

  5. investigating Jan 21, 2026, 05:21 PM UTC

    Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

  6. identified Jan 21, 2026, 05:59 PM UTC

    Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

  7. monitoring Jan 21, 2026, 07:14 PM UTC

    The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

  8. resolved Jan 22, 2026, 03:27 PM UTC

    This incident has been resolved.