Vonage Business incident
Emergency Services - Unable to modify emergency locations
Resolved after 1 day 10 hours, affecting Other Features, on January 21, 2026.
The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.
Affected components
Update timeline
- investigating Jan 21, 2026, 04:41 AM UTC
We are currently investigating the issue.
- investigating Jan 21, 2026, 04:43 AM UTC
- Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations
- investigating Jan 21, 2026, 06:30 AM UTC
Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension
- investigating Jan 21, 2026, 10:40 AM UTC
Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension
- investigating Jan 21, 2026, 05:21 PM UTC
Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension
- identified Jan 21, 2026, 05:59 PM UTC
Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.
- monitoring Jan 21, 2026, 07:14 PM UTC
The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.
- resolved Jan 22, 2026, 03:27 PM UTC
This incident has been resolved.
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