Vonage Business incident
Desktop App - Unable to toggle Mute All Devices (DND)
Resolved after 1 day 4 hours, affecting Desktop App, on January 20, 2025.
We have resolved the intermittent issues some customers experienced with the Mute All Devices feature. If you are still having an issue, please contact us.
Affected components
Update timeline
- investigating Jan 20, 2025, 06:26 PM UTC
Some Vonage Business customers may be experiencing an issue in the Desktop App where they are unable to toggle the Mute All Devices (Do Not Disturb) setting. Our engineers are working to quickly resolve the issue. As a temporary workaround, please use the Admin Portal (https://admin.vonage.com) to toggle the setting.
- identified Jan 20, 2025, 08:29 PM UTC
Our engineers and support teams have identified the problem and are currently working on a fix. Please stay tuned for further updates.
- monitoring Jan 21, 2025, 11:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2025, 10:51 PM UTC
We have resolved the intermittent issues some customers experienced with the Mute All Devices feature. If you are still having an issue, please contact us.
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