Account Features Not Updating for Some Accounts

Update timeline

1. investigating Sep 03, 2026, 06:32 PM UTC

   We are aware of issues that may be impacting account feature modifications. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Sep 03, 2026, 06:40 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 03, 2026, 06:45 PM UTC

   We have identified the issue that may be impacting account feature modifications and applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. monitoring Sep 03, 2026, 06:59 PM UTC

   Vonage services continue to show signs of recovery following today's interruption impacting account feature modifications. We'll continue to provide further updates here within the next hour and until full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. resolved Sep 03, 2026, 07:46 PM UTC

   Vonage services have been fully restored following today’s service interruption. Full resolution has been confirmed effective 2026-09-03 18:45 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/