Vonage Business Outage History

Started Oct 23, 2026, 08:19 PM UTC· resolved Oct 24, 2026, 05:31 PM UTC

1. investigating Oct 23, 2026, 08:19 PM UTC

   We are aware of issues that may be impacting inbound call completion in specific areas across Canada due to a third-party outage. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support Impacted Areas: Newfoundland - St. John's Prince Edward Island - Charlottetown Nova Scotia - New Glasgow - Yarmouth New Brunswick - Fredericton - Saint John - Bathurst - Edmundston - Miramichi - Moncton

2. monitoring Oct 23, 2026, 10:11 PM UTC

   Thank you for your patience following our third party carrier outage today which may have impacted your inbound calls to select regions in Canada. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Oct 24, 2026, 05:31 PM UTC

   Vonage services have been fully restored following yesterday's service outage reported by our third party, which began at 2023-10-24 04:33 UTC. Full resolution of the incident has been confirmed by the third party effective 2023-10-23 21:59 UTC. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Oct 05, 2026, 08:07 PM UTC· resolved Oct 06, 2026, 01:55 PM UTC

1. investigating Oct 05, 2026, 08:07 PM UTC

   We are aware of an issue that may be impacting the Vonage Mobile App notifications. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. identified Oct 05, 2026, 08:57 PM UTC

   We have identified the issue that may be impacting Vonage Mobile App notifications and seeing early signs of recovery. We'll continue to provide further updates here within 2 hours and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. monitoring Oct 05, 2026, 11:40 PM UTC

   Vonage services continue to show signs of recovery following today's interruption with Vonage Mobile App notifications. We'll continue to provide further updates by 8am EST and until full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

4. resolved Oct 06, 2026, 01:55 PM UTC

   Vonage services have been fully restored following the service interruption with Vonage Mobile App notifications. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Sep 03, 2026, 06:32 PM UTC· resolved Sep 03, 2026, 07:46 PM UTC

1. investigating Sep 03, 2026, 06:32 PM UTC

   We are aware of issues that may be impacting account feature modifications. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Sep 03, 2026, 06:40 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 03, 2026, 06:45 PM UTC

   We have identified the issue that may be impacting account feature modifications and applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. monitoring Sep 03, 2026, 06:59 PM UTC

   Vonage services continue to show signs of recovery following today's interruption impacting account feature modifications. We'll continue to provide further updates here within the next hour and until full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. resolved Sep 03, 2026, 07:46 PM UTC

   Vonage services have been fully restored following today’s service interruption. Full resolution has been confirmed effective 2026-09-03 18:45 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Jul 08, 2026, 06:58 PM UTC· resolved Jul 09, 2026, 10:08 PM UTC

1. investigating Jul 08, 2026, 06:58 PM UTC

   We are aware of issues that may be impacting your Voicemail Transcriptions. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next two hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Jul 08, 2026, 07:58 PM UTC

   We are working to resolve the issue that may be impacting your Voicemail Transcriptions. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. monitoring Jul 09, 2026, 01:34 PM UTC

   We have identified the issue impacting your Voicemail Transcription services and we are seeing early signs of recovery. Thank you for your patience and understanding. If you have any questions or the issue persists, please contact https://www.vonage.com/support/

4. resolved Jul 09, 2026, 10:08 PM UTC

   Vonage services have been fully restored following the issue impacting Voicemail Transcription. We appreciate your patience and understanding while we worked to resolve this as quickly as possible. Should you have any further questions or concerns, please don't hesitate to reach out to our support team at vonage.com/support.

Read the full incident report →

Started Jul 05, 2026, 03:49 PM UTC· resolved Jul 05, 2026, 05:59 PM UTC

1. investigating Jul 05, 2026, 03:49 PM UTC

   We are aware of issues that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

2. identified Jul 05, 2026, 04:25 PM UTC

   We are working to resolve the issue that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support https://www.vonage.com/support/

3. monitoring Jul 05, 2026, 04:52 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in the ability to access the API Manager website at https://apimanager.uc.vonage.com. Please retest and if you have any questions, please contact Vonage Support.

4. resolved Jul 05, 2026, 05:59 PM UTC

   Vonage services have been fully restored following today’s service interruption of the API Manager website at https://apimanager.uc.vonage.com. Full resolution has been confirmed. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions please contact Vonage Support.

Read the full incident report →

Started Jun 30, 2026, 12:18 PM UTC· resolved Jun 30, 2026, 12:18 PM UTC

1. resolved Jun 30, 2026, 12:18 PM UTC

   Earlier last week, a service update was applied that inadvertently caused inbound failures for Short Codes, One Time Passwords(OTP) and Multi-Factor Authentication (MFA). The update has since been rolled back, and the service has been fully restored. We will follow up with more information on future service changes, so that any impact is communicated in advance. We apologize for any inconvenience this may have caused and thank you for your patience

Read the full incident report →

Started Jun 03, 2026, 06:39 PM UTC· resolved Jun 04, 2026, 01:04 PM UTC

1. identified Jun 03, 2026, 06:39 PM UTC

   We are aware of issues that may be impacting order and payment processing for VBC. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Jun 03, 2026, 08:21 PM UTC

   Vonage services continue to show signs of recovery following today's interruption impacting order and payment processing for VBC. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

3. resolved Jun 04, 2026, 01:04 PM UTC

   Vonage services have been fully restored following yesterday’s service outage regarding order and payment processing for VBC. Full resolution has been confirmed effective. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Jun 03, 2026, 04:09 PM UTC· resolved Jun 04, 2026, 01:03 PM UTC

1. investigating Jun 03, 2026, 04:09 PM UTC

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue. Inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected.

2. identified Jun 03, 2026, 06:02 PM UTC

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers. We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. identified Jun 03, 2026, 07:20 PM UTC

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers in the areas below: Stoney Point (ON) Windsor(ON) Wheatley(ON) Chatham(ON) Tecumseh(ON) Kingsville(ON) Leamington(ON) We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. monitoring Jun 03, 2026, 08:24 PM UTC

   Thank you for your patience following our third party carrier outage earlier today which may have impacted your inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

5. resolved Jun 04, 2026, 01:03 PM UTC

   Vonage services have been fully restored following yesterday’s service outage reported by our third party. The full resolution of the incident has been confirmed by our third party effectively. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 20, 2026, 03:25 PM UTC· resolved Apr 20, 2026, 05:07 PM UTC

1. investigating Apr 20, 2026, 03:25 PM UTC

   We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Apr 20, 2026, 03:27 PM UTC

   We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. identified Apr 20, 2026, 03:46 PM UTC

   We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. resolved Apr 20, 2026, 05:07 PM UTC

   Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

Read the full incident report →

Started Apr 15, 2026, 09:38 PM UTC· resolved Apr 16, 2026, 01:45 PM UTC

1. investigating Apr 15, 2026, 09:38 PM UTC

   We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. monitoring Apr 15, 2026, 10:24 PM UTC

   Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

3. monitoring Apr 15, 2026, 11:08 PM UTC

   Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

4. resolved Apr 16, 2026, 01:45 PM UTC

   Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

Read the full incident report →

Started Apr 14, 2026, 02:00 PM UTC· resolved Apr 14, 2026, 03:00 PM UTC

1. resolved Apr 14, 2026, 07:02 PM UTC

   We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

Read the full incident report →

Started Mar 31, 2026, 11:14 PM UTC· resolved Apr 01, 2026, 02:17 PM UTC

1. investigating Mar 31, 2026, 11:14 PM UTC

   We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

2. investigating Apr 01, 2026, 12:52 AM UTC

   We are working to resolve the issue that may be impacting order processing of new accounts. We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

3. identified Apr 01, 2026, 11:59 AM UTC

   We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

4. resolved Apr 01, 2026, 02:17 PM UTC

   Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

Read the full incident report →

Started Jan 21, 2026, 03:19 PM UTC· resolved Jan 26, 2026, 02:25 PM UTC

1. investigating Jan 21, 2026, 03:19 PM UTC

   We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

2. investigating Jan 21, 2026, 04:18 PM UTC

   Our engineering team is working to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

3. investigating Jan 21, 2026, 05:29 PM UTC

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

4. investigating Jan 21, 2026, 06:25 PM UTC

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

5. investigating Jan 21, 2026, 07:20 PM UTC

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

6. investigating Jan 21, 2026, 08:21 PM UTC

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

7. identified Jan 21, 2026, 09:23 PM UTC

   Our engineering team has identified the issue that may be impacting your SMS functionality and is working on mitigating the issue. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding

8. identified Jan 21, 2026, 10:33 PM UTC

   Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

9. identified Jan 21, 2026, 11:34 PM UTC

   Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

10. identified Jan 22, 2026, 12:34 AM UTC

    Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

11. identified Jan 22, 2026, 01:51 AM UTC

    Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

12. identified Jan 22, 2026, 02:50 AM UTC

    Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

13. identified Jan 22, 2026, 04:09 AM UTC

    Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

14. identified Jan 22, 2026, 05:31 AM UTC

    Vonage services continue to show signs of recovery following the interruption in SMS Messages. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

15. identified Jan 22, 2026, 07:19 AM UTC

    Vonage engineers have successfully implemented restorative actions, and SMS services are now showing signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We will share the next update by 5 am ET or sooner if there are any significant changes. Thank you for your patience and understanding as we work to restore services as quickly as possible.

16. identified Jan 22, 2026, 10:24 AM UTC

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

17. identified Jan 22, 2026, 12:01 PM UTC

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

18. identified Jan 22, 2026, 01:31 PM UTC

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

19. identified Jan 22, 2026, 02:56 PM UTC

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

20. identified Jan 22, 2026, 04:00 PM UTC

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

21. identified Jan 22, 2026, 05:08 PM UTC

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

22. identified Jan 22, 2026, 06:27 PM UTC

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

23. identified Jan 22, 2026, 09:31 PM UTC

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

24. identified Jan 23, 2026, 12:08 AM UTC

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

25. identified Jan 23, 2026, 02:11 AM UTC

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

26. identified Jan 23, 2026, 03:10 AM UTC

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next few hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

27. identified Jan 23, 2026, 05:07 AM UTC

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

28. monitoring Jan 23, 2026, 06:13 AM UTC

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

29. resolved Jan 26, 2026, 02:25 PM UTC

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

Read the full incident report →

Started Jan 21, 2026, 04:41 AM UTC· resolved Jan 22, 2026, 03:27 PM UTC

1. investigating Jan 21, 2026, 04:41 AM UTC

   We are currently investigating the issue.

2. investigating Jan 21, 2026, 04:43 AM UTC

   - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

3. investigating Jan 21, 2026, 06:30 AM UTC

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

4. investigating Jan 21, 2026, 10:40 AM UTC

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

5. investigating Jan 21, 2026, 05:21 PM UTC

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

6. identified Jan 21, 2026, 05:59 PM UTC

   Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

7. monitoring Jan 21, 2026, 07:14 PM UTC

   The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

8. resolved Jan 22, 2026, 03:27 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 20, 2025, 10:42 AM UTC· resolved Oct 21, 2025, 12:09 AM UTC

1. identified Oct 20, 2025, 10:42 AM UTC

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. identified Oct 20, 2025, 10:42 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Oct 20, 2025, 11:35 AM UTC

   Following a service disruption reported by Amazon Web Services (AWS), we are monitoring the impact to some Vonage services, which may have affected your VBC service. AWS has applied initial mitigations and are reporting early signs of recovery. We are engaged with AWS as recovery continues. We will provide further updates as more information becomes available and once full service is restored. Thank you for your patience and understanding.

4. monitoring Oct 20, 2025, 12:14 PM UTC

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied initial mitigations, and are reporting early signs of recovery across affected services. We remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your continued patience and understanding.

5. monitoring Oct 20, 2025, 01:05 PM UTC

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

6. monitoring Oct 20, 2025, 01:13 PM UTC

   We are continuing to monitor for any further issues.

7. monitoring Oct 20, 2025, 02:06 PM UTC

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

8. monitoring Oct 20, 2025, 03:08 PM UTC

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

9. monitoring Oct 20, 2025, 04:05 PM UTC

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

10. monitoring Oct 20, 2025, 05:05 PM UTC

    We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

11. monitoring Oct 20, 2025, 05:15 PM UTC

    We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

12. monitoring Oct 20, 2025, 09:05 PM UTC

    We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

13. monitoring Oct 20, 2025, 11:08 PM UTC

    We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.

14. resolved Oct 21, 2025, 12:09 AM UTC

    Vonage services have been fully restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.

Read the full incident report →

Started Oct 06, 2025, 07:58 PM UTC· resolved Oct 07, 2025, 11:38 PM UTC

1. investigating Oct 06, 2025, 07:58 PM UTC

   Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.

2. identified Oct 06, 2025, 08:48 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 06, 2025, 10:21 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 07, 2025, 11:38 PM UTC

   The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.

Read the full incident report →

Started Sep 11, 2025, 02:41 PM UTC· resolved Sep 11, 2025, 02:53 PM UTC

1. investigating Sep 11, 2025, 02:41 PM UTC

   Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

2. identified Sep 11, 2025, 02:42 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 11, 2025, 02:44 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 11, 2025, 02:53 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 05, 2025, 09:38 PM UTC· resolved Oct 29, 2025, 06:14 PM UTC

1. investigating Sep 05, 2025, 09:38 PM UTC

   Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations. The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift. Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected. Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases. What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers. What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately. Customer support Customers with questions should contact the Support Team.

2. resolved Oct 29, 2025, 06:14 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 31, 2025, 07:38 PM UTC· resolved Aug 01, 2025, 12:40 AM UTC

1. investigating Jul 31, 2025, 07:38 PM UTC

   We are currently investigating an issue where some customer's contacts and call dashboard in the desktop app are not loading. Our engineers are working to quickly resolve the issue.

2. monitoring Jul 31, 2025, 08:17 PM UTC

   The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

3. resolved Aug 01, 2025, 12:40 AM UTC

   We have resolved the intermittent issues with loading contacts in the call dashboard and desktop app. If you are still having an issue, please contact us.

Read the full incident report →

Started Jun 11, 2025, 07:40 PM UTC· resolved Jun 11, 2025, 08:16 PM UTC

1. investigating Jun 11, 2025, 07:40 PM UTC

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue.

2. monitoring Jun 11, 2025, 07:55 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 11, 2025, 08:16 PM UTC

   We have resolved the intermittent issue some customers had receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.

Read the full incident report →

Started Apr 02, 2025, 01:58 PM UTC· resolved Apr 02, 2025, 03:35 PM UTC

1. investigating Apr 02, 2025, 01:58 PM UTC

   Some Vonage Business customers may be experiencing intermittent issues receiving calls from AT&T. Our engineers are working to quickly resolve the issue.

2. identified Apr 02, 2025, 02:29 PM UTC

   Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

3. monitoring Apr 02, 2025, 02:57 PM UTC

   Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

4. resolved Apr 02, 2025, 03:35 PM UTC

   We have resolved the intermittent Inbound call completion issue from AT&T. If you are still having an issue, please contact us.

Read the full incident report →

Started Mar 09, 2025, 08:30 PM UTC· resolved Mar 11, 2025, 07:10 PM UTC

1. identified Mar 10, 2025, 01:35 AM UTC

   Some Vonage Business in Canada may experience intermittent 911 call disconnects. If your call drops, please immediately redial 911. Our engineers are working with urgency to resolve the issue.

2. monitoring Mar 10, 2025, 12:44 PM UTC

   Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

3. resolved Mar 11, 2025, 07:10 PM UTC

   We have resolved the issue some Vonage Business customers in Canada had with intermittent 911 call disconnects. If you are still having an issue, please contact us.

Read the full incident report →

Started Jan 20, 2025, 06:26 PM UTC· resolved Jan 21, 2025, 10:51 PM UTC

1. investigating Jan 20, 2025, 06:26 PM UTC

   Some Vonage Business customers may be experiencing an issue in the Desktop App where they are unable to toggle the Mute All Devices (Do Not Disturb) setting. Our engineers are working to quickly resolve the issue. As a temporary workaround, please use the Admin Portal (https://admin.vonage.com) to toggle the setting.

2. identified Jan 20, 2025, 08:29 PM UTC

   Our engineers and support teams have identified the problem and are currently working on a fix. Please stay tuned for further updates.

3. monitoring Jan 21, 2025, 11:22 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jan 21, 2025, 10:51 PM UTC

   We have resolved the intermittent issues some customers experienced with the Mute All Devices feature. If you are still having an issue, please contact us.

Read the full incident report →

Started Jan 15, 2025, 08:06 PM UTC· resolved Jan 16, 2025, 02:20 PM UTC

1. investigating Jan 15, 2025, 08:06 PM UTC

   Some Vonage Business customers may be experiencing intermittent issues receiving calls in the Florida area. Our carrier is working with vendors to quickly resolve the issue.

2. identified Jan 15, 2025, 09:04 PM UTC

   The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

3. monitoring Jan 16, 2025, 12:13 AM UTC

   Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

4. resolved Jan 16, 2025, 02:20 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 26, 2024, 11:23 AM UTC· resolved Nov 26, 2024, 03:01 PM UTC

1. investigating Nov 26, 2024, 11:23 AM UTC

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. investigating Nov 26, 2024, 12:50 PM UTC

   We are continuing to investigate this issue.

3. monitoring Nov 26, 2024, 12:54 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Nov 26, 2024, 03:01 PM UTC

   This incident has been resolved.

Read the full incident report →