Vonage Business incident

Contacts & Call Dashboard not loading in Desktop app

Vonage Business experienced a major incident on July 31, 2025 affecting Desktop App, lasting 5h 1m. The incident has been resolved; the full update timeline is below.

Started: Jul 31, 2025, 07:38 PM UTC
Resolved: Aug 01, 2025, 12:40 AM UTC
Duration: 5h 1m
Detected by Pingoru: Jul 31, 2025, 07:38 PM UTC

Affected components

Desktop App

Update timeline

investigating Jul 31, 2025, 07:38 PM UTC

We are currently investigating an issue where some customer's contacts and call dashboard in the desktop app are not loading. Our engineers are working to quickly resolve the issue.
monitoring Jul 31, 2025, 08:17 PM UTC

The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.
resolved Aug 01, 2025, 12:40 AM UTC

We have resolved the intermittent issues with loading contacts in the call dashboard and desktop app. If you are still having an issue, please contact us.