Vonage Business incident

Intermittent Inbound & Outbound Call Completion Issue

Major Resolved View vendor source →

Vonage Business experienced a major incident on August 5, 2025 affecting Inbound Call Completion and Outbound Call Completion, lasting 22h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 05:05 PM UTC
Resolved
Aug 06, 2025, 03:32 PM UTC
Duration
22h 26m
Detected by Pingoru
Aug 05, 2025, 05:05 PM UTC

Affected components

Inbound Call CompletionOutbound Call Completion

Update timeline

  1. investigating Aug 05, 2025, 04:39 PM UTC

    Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue.

  2. investigating Aug 05, 2025, 04:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 05, 2025, 05:00 PM UTC

    Our engineers and support teams are dedicated to resolving the issue where customers may be experiencing issues placing or receiving calls as soon as possible. Please stay tuned for further updates.

  4. identified Aug 05, 2025, 05:05 PM UTC

    The issue has been identified and our teams are working on mitigation and resolution. Please stay tuned for further updates.

  5. identified Aug 05, 2025, 06:14 PM UTC

    The issue has been identified and our teams are working on mitigation and resolution. Please stay tuned for further updates.

  6. identified Aug 05, 2025, 06:15 PM UTC

    The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.

  7. identified Aug 05, 2025, 07:15 PM UTC

    The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.

  8. identified Aug 05, 2025, 08:15 PM UTC

    The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.

  9. identified Aug 05, 2025, 09:15 PM UTC

    Our engineering teams continue to work on mitigation and resolution. Please stand by for further updates.

  10. monitoring Aug 05, 2025, 10:31 PM UTC

    The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

  11. monitoring Aug 05, 2025, 10:53 PM UTC

    We are continuing to monitor for any further issues.

  12. resolved Aug 06, 2025, 03:32 PM UTC

    We have resolved the intermittent issue some customers had placing and receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.