Vonage Business incident

Intermittent IB call completion issue for the newly ported in number or new added number

Minor Resolved View vendor source →

Vonage Business experienced a minor incident on September 11, 2025 affecting Inbound Call Completion, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 02:41 PM UTC
Resolved
Sep 11, 2025, 02:53 PM UTC
Duration
11m
Detected by Pingoru
Sep 11, 2025, 02:41 PM UTC

Affected components

Inbound Call Completion

Update timeline

  1. investigating Sep 11, 2025, 02:41 PM UTC

    Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

  2. identified Sep 11, 2025, 02:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2025, 02:53 PM UTC

    This incident has been resolved.