Vonage Business experienced a minor incident on October 6, 2025 affecting Outbound Call Completion, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Outbound Call Completion
Update timeline
- investigating Oct 06, 2025, 07:58 PM UTC
Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.
- identified Oct 06, 2025, 08:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 06, 2025, 10:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 11:38 PM UTC
The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.