VoIP.ms Outage History

_A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 5942 - Puerto Rico 9-1-1 Service Governing Board, PR _Impact of the issue:_ An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider has gathered to investigate. Next update in one hour. _We’ll continue providing updates regularly and as soon as they become available._

We are aware of an issue affecting numbers from the Ontario area from receiving incoming calls. We are already in contact with our carrier to get more details and resolve this issue as soon as possible. We apologize for any inconvenience this may cause.

Our carrier is now reporting the issue is also affecting outgoing calls for the regions of Ontario and Quebec. We are following this issue closely and will provide updates as soon as they become available.

We are investigating a connectivity issue with the Customer Portal. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

We have received reports of delays in API response times. Our team is aware of the issue and is actively investigating the situation and working to resolve it as quickly as possible. We appreciate your patience and understanding while we work to restore normal performance.

Our New York -2 and New York-3 servers are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

We are currently experiencing an issue with our SYDNEY-1 CDR causing it to have a delay in the response time and to reflect new calls. Our team is working to repair this as soon as possible. We apologize for any inconvenience this may cause.

Our New York -2 and New York-3 servers are currently unreachable for some internet network paths. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

We are investigating an issue with the Customer Portal. This issue does not affect calls.

Our upstream carrier is currently experiencing an outage affecting incoming calls into our Sudbudy, ON DIDs. We are in close contact with their team to post updates as soon as possible. We apologize for any inconvenience this may cause.

We are investigating an issue with the Customer Portal accessibility. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

We are currently investigating this incident a reroute has been set in place.

We are currently aware of a network issue affecting the quality of the calls placed from our Montreal Servers. You may experience issues like dropped calls, choppy voices, silence, busy tone, calls won’t connect, high latency or intermittent connectivity with the server. We reached our provider to learn more about this issue and push for a solution. We’ll provide more updates as soon as they are available.

Our Tampa1 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

We are investigating a network issue affecting the Call Detail Records report on San Jose 1 & 2 servers. You may experience delay in seeing your calls reflected. This issue does not affect the calls service or connectivity. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

We are currently aware of a network issue affecting the quality of the calls for Toronto 3 Server You may experience issues like dropped calls, choppy voices, silence, busy tone, high latency or intermittent connectivity with the server. Our team is already working on a solution. We’ll provide more updates as soon as they are available.

We have identified an issue in our Toll Free Vanity Search and Order process. We are actively working to have it fixed. We apologize for any inconvenience this may cause.

We are aware of an issue currently affecting the connectivity of incoming and outgoing calls from the LA3 Server. Our team is already working on resolving this issue. We sincerely apologize for the inconvenience.