VoIP.ms incident

Ontario and Quebec Regions - Incoming Calls and Outgoing Calls Issues

Major Resolved

VoIP.ms experienced a major incident on September 25, 2026 affecting Voice (Inbound Calls) and Voice (Outbound Calls), lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 02:27 PM UTC
Resolved
Sep 25, 2026, 06:22 PM UTC
Duration
3h 55m
Detected by Pingoru
Sep 25, 2026, 02:27 PM UTC

Affected components

Voice (Inbound Calls)Voice (Outbound Calls)

Update timeline

  1. investigating Sep 25, 2026, 02:27 PM UTC

    We are aware of an issue affecting numbers from the Ontario area from receiving incoming calls. We are already in contact with our carrier to get more details and resolve this issue as soon as possible. We apologize for any inconvenience this may cause.

  2. investigating Sep 25, 2026, 03:17 PM UTC

    Our carrier is now reporting the issue is also affecting outgoing calls for the regions of Ontario and Quebec. We are following this issue closely and will provide updates as soon as they become available.

  3. identified Sep 25, 2026, 03:44 PM UTC

    We have made a change to route outgoing calls to a backup provider to improve connectivity. We continue to work on this issue.

  4. identified Sep 25, 2026, 03:50 PM UTC

    Our carrier is reporting that service for both inbound and outbound calls has been restored. You should observe calls connecting now. We are monitoring closely.

  5. resolved Sep 25, 2026, 06:22 PM UTC

    At this time, we can confirm all issues have been resolved. Incoming and outgoing calls are operating normally. Please contact support if you continue to experience any issue with your calls.