VoIP.ms incident

Montreal Servers

Major Resolved

VoIP.ms experienced a major incident on July 7, 2026 affecting Point of Presence: Canada (Montreal 01, QC) and Point of Presence: Canada (Montreal 02, QC) and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 02:31 PM UTC
Resolved
Jul 07, 2026, 06:48 PM UTC
Duration
4h 16m
Detected by Pingoru
Jul 07, 2026, 02:31 PM UTC

Affected components

Point of Presence: Canada (Montreal 01, QC)Point of Presence: Canada (Montreal 02, QC)Point of Presence: Canada (Montreal 03, QC)Point of Presence: Canada (Montreal 04, QC)Point of Presence: Canada (Montreal 05, QC)Point of Presence: Canada (Montreal 06, QC)Point of Presence: Canada (Montreal 07, QC)Point of Presence: Canada (Montreal 08, QC)Point of Presence: Canada (Montreal 09, QC)Point of Presence: Canada (Montreal 10, QC)

Update timeline

  1. investigating Jul 07, 2026, 02:31 PM UTC

    We are currently aware of a network issue affecting the quality of the calls placed from our Montreal Servers. You may experience issues like dropped calls, choppy voices, silence, busy tone, calls won’t connect, high latency or intermittent connectivity with the server. We reached our provider to learn more about this issue and push for a solution. We’ll provide more updates as soon as they are available.

  2. identified Jul 07, 2026, 02:40 PM UTC

    At this time, we observe this issue affecting all Montreal Servers. We are continuing to work on a fix for this incident.

  3. identified Jul 07, 2026, 02:51 PM UTC

    We have rerouted traffic on our servers to ensure calls can continue connecting while we work to fully resolve the issue.

  4. resolved Jul 07, 2026, 06:48 PM UTC

    This incident has been resolved.

  5. resolved Jul 07, 2026, 06:48 PM UTC

    This incident has been resolved.