VitalSource Outage History

VitalSource is up right now

Pingoru has recorded 50 incidents for VitalSource: 16 in the last 12 months and 5 in the last 90 days.

Source: status.vitalsource.com

50incidents recorded
16last 12 months
5last 90 days
8 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking VitalSource in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026146 of 744 (6%)
June 202622 of 720 (0%)
July 202624 of 744 (1%)
August 2026520 of 744 (3%)
September 202600 of 720 (0%)
October 202600 of 508 (0%)

Incidents, newest first

Major August 26, 2026 Service Disruption Impacting Bookshelf Online 14m Bookshelf Online

Started Aug 26, 2026, 04:16 PM UTC· resolved Aug 26, 2026, 04:30 PM UTC

  1. investigating Aug 26, 2026, 04:16 PM UTC

    We are currently investigating an issue impacting Bookshelf Online.

  2. monitoring Aug 26, 2026, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 26, 2026, 04:25 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 26, 2026, 04:30 PM UTC

    This incident has been resolved.

  5. postmortem Aug 26, 2026, 05:31 PM UTC

    On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening books in Bookshelf Online. A similar disruption occurred on Wednesday, August 26, between approximately 12:06 PM and 12:17 PM ET. Some users also experienced intermittent sign-in problems during these windows. The cause was an internal service dependency that became unstable and stopped accepting new requests. Other parts of the platform, including course material delivery via LMS integrations and e-commerce, were not affected. We have identified the likely trigger for Wednesday's recurrence, are validating a fix, and have hardened this component against recurrence. We are monitoring closely through the remainder of the term start period.

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Minor August 20, 2026 Some Users may be having problems logging into their Bookshelf Accounts 31m Bookshelf Online

Started Aug 20, 2026, 02:26 PM UTC· resolved Aug 20, 2026, 02:57 PM UTC

  1. investigating Aug 20, 2026, 02:26 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 20, 2026, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2026, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2026 Bookshelf Online Service Disruption –

Started Aug 05, 2026, 01:00 PM UTC· resolved Aug 05, 2026, 01:00 PM UTC

  1. resolved Aug 05, 2026, 02:14 PM UTC

    A networking issue caused an outage of Bookshelf Online from approximately 9:05 to 9:15 AM ET. Service has been fully restored.

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Minor August 4, 2026 Collect Session History Tracking 18h 9m Verba Collect

Started Aug 04, 2026, 10:29 PM UTC· resolved Aug 05, 2026, 04:38 PM UTC

  1. identified Aug 04, 2026, 10:29 PM UTC

    Section history tracking will be temporarily unavailable for ~24 hours. Collect remains fully functional.

  2. resolved Aug 05, 2026, 04:38 PM UTC

    All systems operational.

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Minor July 20, 2026 Service Degradation 3h 15m Bookstore, Sampling and Ecommerce Platforms

Started Jul 20, 2026, 08:16 PM UTC· resolved Jul 20, 2026, 11:31 PM UTC

  1. investigating Jul 20, 2026, 08:16 PM UTC

    We are currently experiencing a service degradation. We are investigation.

  2. investigating Jul 20, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 20, 2026, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2026, 11:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 7, 2026 TextbookX Intermittent Issues 38m Akademos TextbookX

Started Jul 07, 2026, 10:41 PM UTC· resolved Jul 07, 2026, 11:20 PM UTC

  1. investigating Jul 07, 2026, 10:41 PM UTC

    TextbookX is currently experiencing intermittent issues. The team is investigating.

  2. identified Jul 07, 2026, 11:15 PM UTC

    The issue has been identified, and a fix is currently being implemented.

  3. resolved Jul 07, 2026, 11:20 PM UTC

    The incident has been resolved.

Read the full incident report →

Critical June 26, 2026 The VitalSource Store and Sampling platform is currently down. We are investigating. 58m Bookstore, Sampling and Ecommerce Platforms

Started Jun 26, 2026, 09:12 AM UTC· resolved Jun 26, 2026, 10:11 AM UTC

  1. investigating Jun 26, 2026, 09:12 AM UTC

    We are currently experiencing a service degradation. We are investigation.

  2. monitoring Jun 26, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2026, 10:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026 Verba Collect is experiencing issues. 33m Verba Collect

Started Jun 22, 2026, 06:50 PM UTC· resolved Jun 22, 2026, 07:24 PM UTC

  1. identified Jun 22, 2026, 06:50 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 22, 2026, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 22, 2026, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026 Instructure Security Incident 1d 22h

Started May 04, 2026, 04:02 PM UTC· resolved May 06, 2026, 02:04 PM UTC

  1. monitoring May 04, 2026, 04:02 PM UTC

    Instructure has confirmed a security Incident on their systems. Although VitalSource has not been impacted, we are monitoring our integrations with them closely and assisting Instructure where feasible. For more information, go to: https://status.instructure.com.

  2. resolved May 06, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 28, 2026 store and ecommmerce platform is having issues 23m Bookstore, Sampling and Ecommerce Platforms

Started Mar 28, 2026, 12:55 AM UTC· resolved Mar 28, 2026, 01:19 AM UTC

  1. investigating Mar 28, 2026, 12:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 28, 2026, 01:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 28, 2026, 01:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026 Third-Party Integration Disruption – MBS 1d 23h Verba Compare

Started Mar 10, 2026, 12:49 PM UTC· resolved Mar 12, 2026, 12:42 PM UTC

  1. identified Mar 10, 2026, 12:49 PM UTC

    We are aware of an issue affecting the MBS/Verba integration that may impact course material shopping for students at MBS-connected institutions. Additionally, students with recent enrollment changes (new enrollments or newly added sections) may experience access delays. Students with existing enrollments are unaffected. This issue originates with MBS and is currently under investigation by their team. VitalSource systems are fully operational. We are in direct contact with MBS and are actively monitoring. We will provide updates as the situation develops.

  2. resolved Mar 12, 2026, 12:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026 Service Disruption 52m Bookstore, Sampling and Ecommerce Platforms, Akademos TextbookX

Started Jan 27, 2026, 02:22 AM UTC· resolved Jan 27, 2026, 03:14 AM UTC

  1. investigating Jan 27, 2026, 02:22 AM UTC

    We are investigating an issue affecting checkout on our store platform.

  2. investigating Jan 27, 2026, 02:29 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 27, 2026, 02:53 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 27, 2026, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 27, 2026, 03:14 AM UTC

    This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service.

Read the full incident report →

Notice November 18, 2025 Cloudflare Service Disruption Impacting VitalSource Services 3h 39m

Started Nov 18, 2025, 02:53 PM UTC· resolved Nov 18, 2025, 06:33 PM UTC

  1. monitoring Nov 18, 2025, 02:53 PM UTC

    We are currently experiencing intermittent availability issues across VitalSource services due to an ongoing incident with our upstream provider, Cloudflare. While Cloudflare updates indicate a fix has been implemented, we are continuing to observe impact on our platforms. We are actively monitoring the situation and Cloudflare's official status updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. resolved Nov 18, 2025, 06:33 PM UTC

    Cloudflare has reported that its services are currently operating normally. They are no longer observing elevated errors or latency across the Cloudflare network.

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Critical September 23, 2025 Service Disruption Impacting Explore 1h 23m VitalSource Explore

Started Sep 23, 2025, 10:15 PM UTC· resolved Sep 23, 2025, 11:39 PM UTC

  1. investigating Sep 23, 2025, 10:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 23, 2025, 10:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 11:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2025 We are experiencing degraded performance across our systems 6h 23m V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform and 9 more

Started Aug 25, 2025, 02:45 PM UTC· resolved Aug 25, 2025, 09:09 PM UTC

  1. investigating Aug 25, 2025, 02:45 PM UTC

    We are currently investigating this issue.

  2. identified Aug 25, 2025, 04:00 PM UTC

    We have made some changes that have improved our performance and are monitoring closely for any other issues.

  3. identified Aug 25, 2025, 05:59 PM UTC

    We are continuing to work on this issue. The Manage Platform UI is offline for maintenance.

  4. identified Aug 25, 2025, 06:23 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Aug 25, 2025, 06:44 PM UTC

    We have been experiencing an intermittent service degradation affecting VitalSource systems. A subset of users and API integrations may encounter slow performance or error messages, while others remain unaffected. Our engineering teams are actively investigating and working on remediation. We will provide the next update as soon as more information is available.

  6. monitoring Aug 25, 2025, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. identified Aug 25, 2025, 09:05 PM UTC

    We are continuing to work on a fix for this issue.

  8. resolved Aug 25, 2025, 09:09 PM UTC

    This incident has been resolved.

  9. postmortem Aug 25, 2025, 10:33 PM UTC

    Today, we experienced intermittent service interruption across VitalSource systems. During this incident, users and API integrations encountered slow performance, error messages, and intermittent access issues. The cause was due to significant request queuing in our core API infrastructure. This request queuing caused latency to some of our critical API endpoints, and this latency was then felt across several of our end-user-facing applications as well as the APIs that power our partner applications. Our engineering team resolved the request queuing issue by adjusting database configurations and Kubernetes cluster settings. This added additional capacity, and we were able to return to normal operations. All systems are now operating normally. Our engineering team's highest priority is to understand exactly why we saw severe request queuing, and we will continue to monitor performance closely.

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Notice August 19, 2025 Launch Performance Issues –

Started Aug 19, 2025, 04:00 PM UTC· resolved Aug 19, 2025, 04:00 PM UTC

  1. resolved Aug 19, 2025, 06:55 PM UTC

    Between 11:15 and 11:50 am ET on August 19, our Launch service experienced degraded performance due to excessive database load from background job activity, which our teams quickly identified and resolved by isolating the problematic processes.

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Major August 18, 2025 Slowness and intermitent issues in our ecosystem 48m VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations

Started Aug 18, 2025, 08:12 PM UTC· resolved Aug 18, 2025, 09:01 PM UTC

  1. investigating Aug 18, 2025, 08:12 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 18, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2025 Issues accross our Ecosystem 1h V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform and 9 more

Started Jul 18, 2025, 03:19 PM UTC· resolved Jul 18, 2025, 04:20 PM UTC

  1. investigating Jul 18, 2025, 03:19 PM UTC

    We are investigating this issue, early indicators are that this is related to broad Google Cloud Issues

  2. monitoring Jul 18, 2025, 04:02 PM UTC

    It appears Google Cloud has stablilized issues, we have recovered, we are monitoring for any lingering issues.

  3. monitoring Jul 18, 2025, 04:04 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 18, 2025, 04:20 PM UTC

    This incident has been resolved.

  5. postmortem Jul 23, 2025, 02:36 PM UTC

    Google Cloud has identified the root cause of the incident that affected VitalSource services, along with other major parts of the internet. We are continuing to monitor the situation and will provide updates as needed. Details here: [https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J](https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J)

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Critical July 12, 2025 Launch is offline - we are investigating 43m VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations

Started Jul 12, 2025, 08:30 PM UTC· resolved Jul 12, 2025, 09:14 PM UTC

  1. investigating Jul 12, 2025, 08:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 12, 2025, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 12, 2025, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025 VitalSource Analyze Down 2h 24m Analytics

Started Jun 12, 2025, 08:12 PM UTC· resolved Jun 12, 2025, 10:37 PM UTC

  1. identified Jun 12, 2025, 08:12 PM UTC

    The VitalSource Analyze applications are unavailable due to ongoing major disruptions from our upstream cloud providers.

  2. monitoring Jun 12, 2025, 09:50 PM UTC

    Analyze has recovered. We are monitoring.

  3. resolved Jun 12, 2025, 10:37 PM UTC

    This incident has been resolved.

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Major May 19, 2025 Inability to access Bookshelf Explore 21m VitalSource Explore

Started May 19, 2025, 08:10 PM UTC· resolved May 19, 2025, 08:31 PM UTC

  1. investigating May 19, 2025, 08:10 PM UTC

    We are investigating an issue impacting Bookshelf Explore.

  2. monitoring May 19, 2025, 08:21 PM UTC

    Bookshelf Explore has recovered. We are monitoring.

  3. resolved May 19, 2025, 08:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2024 Experiencing Performance Issues 38m Bookshelf Online, Bookstore, Sampling and Ecommerce Platforms

Started Dec 17, 2024, 10:38 PM UTC· resolved Dec 17, 2024, 11:16 PM UTC

  1. investigating Dec 17, 2024, 10:38 PM UTC

    We are currently investigating an issue impacting Bookshelf Online and our Store.

  2. monitoring Dec 17, 2024, 10:56 PM UTC

    Performance has improved. We are continuing to monitor.

  3. resolved Dec 17, 2024, 11:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 5, 2024 Performance issues across multiple applications. 18m V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform and 8 more

Started Nov 05, 2024, 03:40 PM UTC· resolved Nov 05, 2024, 03:59 PM UTC

  1. investigating Nov 05, 2024, 03:41 PM UTC

    We are investigating an issue impacting multiple applications.

  2. identified Nov 05, 2024, 03:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 05, 2024, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 05, 2024, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →