Virtuagym incident

Database Performance Issues

Major Resolved View vendor source →

Virtuagym experienced a major incident on November 18, 2025 affecting Website and Mobile Apps and 1 more component, lasting 7h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 08:30 AM UTC
Resolved
Nov 18, 2025, 04:00 PM UTC
Duration
7h 29m
Detected by Pingoru
Nov 18, 2025, 08:30 AM UTC

Affected components

WebsiteMobile AppsAPI

Update timeline

  1. investigating Nov 18, 2025, 08:30 AM UTC

    We are currently investigating an issue with our database performance.

  2. monitoring Nov 18, 2025, 09:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 04:00 PM UTC

    This incident has been resolved.