Virtuagym experienced a major incident on September 18, 2026 affecting Website and Mobile Apps and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteMobile AppsAPI
Update timeline
- investigating Sep 18, 2026, 09:22 PM UTC
We are currently investigating a spike in web and api request errors.
- monitoring Sep 18, 2026, 09:31 PM UTC
A database lock prevented any other operation from completing. The lock has been released and we are now monitoring. All components are back to normal operation.
- resolved Sep 18, 2026, 09:35 PM UTC
This incident has been resolved.