Ongoing since 05:11 PM UTC, affecting Website.
The failure occurs during PayPal’s checkout step, after payment requests from Virtuagym have been processed successfully. We are in contact with PayPal and are awaiting their findings and next steps. Other payment methods are not affected. We will provide further updates as soon as we have more information.
Affected components
Update timeline
- investigating Nov 10, 2026, 05:11 PM UTC
We are investigating an issue causing some PayPal payments to fail with the error “Your request cannot be processed at the moment” on PayPal’s checkout page. Payment requests from Virtuagym reach PayPal correctly, after which they fail. Other payment methods are not affected. We will provide further updates as more information becomes available.
- identified Nov 10, 2026, 05:34 PM UTC
The failure occurs during PayPal’s checkout step, after payment requests from Virtuagym have been processed successfully. We are in contact with PayPal and are awaiting their findings and next steps. Other payment methods are not affected. We will provide further updates as soon as we have more information.
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