Resolved after 2 days 2 hours, affecting Vetspire UI, on August 18, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 18, 2025, 01:45 PM UTC
We are currently investigating an issue where Coupons triggered by Client/Patient Tags are duplicating on invoices under a specific workflow: When an invoice is started first and then An estimate is later converted to that invoice
- investigating Aug 19, 2025, 01:06 AM UTC
We are continuing to investigate the issue where coupons triggered by Client/Patient Tags are duplicating on invoices under a specific workflow: When an invoice is started first and then An estimate is later converted to that invoice
- monitoring Aug 20, 2025, 03:42 PM UTC
A fix has been implemented, and we are monitoring.
- monitoring Aug 20, 2025, 04:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 20, 2025, 04:13 PM UTC
This incident has been resolved.
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