Vertex incident

Vertex Cloud Indirect Tax - Portal Performance Incident

Minor Resolved View vendor source →

Vertex experienced a minor incident on May 22, 2025 affecting Portal, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 06:24 PM UTC
Resolved
May 22, 2025, 07:42 PM UTC
Duration
1h 18m
Detected by Pingoru
May 22, 2025, 06:24 PM UTC

Affected components

Portal

Update timeline

  1. investigating May 22, 2025, 06:24 PM UTC

    Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in delays when submitting configuration changes within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

  2. investigating May 22, 2025, 07:00 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 22, 2025, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 22, 2025, 07:42 PM UTC

    This incident has been resolved.